Service Desk Specialist II — Top Secret Clearance (Onsite)
ETalent
14 days+
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Job summary
A well-known service company in Vienna, VA is seeking a Service Desk Specialist II. This role involves providing top-notch customer service, troubleshooting hardware and software issues, and managing service desk tickets. The ideal candidate will have an active Top Secret Clearance and the ability to support on-site operations 24/7. Candidates must demonstrate a strong knowledge of customer support principles and be ready to assist with both IT and facility issues.
Qualifications
- Knowledge of customer service and support principles.
- Ability to install, configure, and troubleshoot hardware/software.
- Formal presentation and training to customers required.
Responsibilities
- Respond to and resolve customer requests.
- Create and manage tickets in the service desk queue.
- Communicate effectively with users on various issues.
- Support on-site shift operations 24/7.
Skills
Customer service
Troubleshooting
Knowledge of hardware/software
Formal training abilities
Knowledge-based applications
Job description
A well-known service company in Vienna, VA is seeking a Service Desk Specialist II. This role involves providing top-notch customer service, troubleshooting hardware and software issues, and managing service desk tickets. The ideal candidate will have an active Top Secret Clearance and the ability to support on-site operations 24/7. Candidates must demonstrate a strong knowledge of customer support principles and be ready to assist with both IT and facility issues.
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