Secret-Cleared ERP Support Analyst I

TJ Consulting Group; Texarkana (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

PTO

Holiday Pay

401K with a 4% Match

Medical Insurance

Dental Insurance

Vision Insurance

Group Life & AD&D

Voluntary Life AD&D

Short-term Disability

Long-Term Disability

Health Savings Account

Flexible Spending Account (Health and 

Dependent)

Critical Illness Insurance

Accident Insurance

Hospital Indemnity Insurance

Employee Assistance Program (EAP)

Job summary

TJ Consulting Group is seeking an ERP Analyst I to support end users in Texarkana, TX within a DoD-secured environment. The role focuses on end-user support, Windows 11 administration, and enterprise application troubleshooting.

A U.S. citizenship and an active Secret DoD clearance are required to be considered. You will provide on-site and remote support, manage Active Directory accounts, and help maintain STIG-compliant systems and certificate-security practices.

Qualifications

• Associates Degree (or equivalent experience) required.
• CompTIA Security+ certification required.
• U.S. Citizenship and active Secret DoD clearance required.

Responsibilities

• Provide Tier 1/2 help desk support for end users, troubleshooting hardware, software, and network issues.
• Support and maintain Windows 10/11 workstations, including installation, configuration, updates, and patching.
• Assist users with account management, permissions, and access issues (Active Directory).
• Troubleshoot and support enterprise applications hosted on Windows servers and web environments (e.g., Apache Tomcat).
• Perform basic system administration tasks on Windows Server environments (2016/2019).
• Support printer, peripheral, and network connectivity issues.
• Document incidents, service requests, and resolutions using ticketing systems.
• Assist with software installations, upgrades, and deployments.
• Ensure systems meet STIG compliance requirements and security best practices.
• Support secure configurations including certificate management and endpoint security tools.
• Assist with data/report access and user support for enterprise systems and dashboards.
• Collaborate with database administrators, developers, and system administrators to resolve escalated issues.
• Provide on-site and remote support as needed.

Skills

Help desk support

Windows 10/11

Active Directory

Networking basics

Ticketing systems

Enterprise applications

Problem solving

Customer service

Education

Associates Degree

Tools

ServiceNow

Remedy

SCCM

Intune

Job description

TJ Consulting Group is seeking an ERP Analyst I to support end users in Texarkana, TX within a DoD-secured environment. The role focuses on end-user support, Windows 11 administration, and enterprise application troubleshooting.

A U.S. citizenship and an active Secret DoD clearance are required to be considered. You will provide on-site and remote support, manage Active Directory accounts, and help maintain STIG-compliant systems and certificate-security practices.