ERP Analyst I — DoD Systems & Help Desk (Secret Clearance)

Federal IT Consulting (FEDITC); New Boston (NH); On-site; USD 55,000 - 75,000; Full time

Job summary

FEDITC, LLC is seeking an ERP Analyst I to support end users, administer Windows 11 workstations, and troubleshoot enterprise applications in a secure DoD environment.

The position requires US citizenship, an active Secret DoD security clearance, and adherence to STIGs and security best practices. On-site and remote support will be provided as needed.

Associates degree and CompTIA Security+ are required, with opportunities to collaborate with DBAs, developers, and system administrators.

Qualifications

• Associates Degree (equivalent experience).
• CompTIA Security+ certification required.
• Active Secret DoD security clearance required.
• US citizenship with background check and ongoing clearance maintenance.

Responsibilities

• Provide Tier 1/2 end-user help desk support for hardware, software, and network issues.
• Maintain Windows 10/11 workstations; install, configure, update, patch.
• Manage user accounts, permissions, and AD group policies.
• Troubleshoot enterprise apps on Windows servers and web environments.
• Perform basic Windows Server administration (2016/2019).
• Support printers, peripherals, and network connectivity.
• Document incidents and resolutions in ticketing systems.
• Assist with software installations, upgrades, and deployments.
• Ensure STIG compliance and security best practices.
• Collaborate with DBAs, developers, and admins to resolve issues.
• Provide on-site and remote support as needed.

Skills

Windows 10/11

Active Directory

DNS/DHCP/TCP-IP

Troubleshooting

Ticketing systems (ServiceNow, Remedy)

Enterprise applications / web-based

Customer service

Problem-solving

Education

Associates Degree (equivalent experience)

Job description

FEDITC, LLC is seeking an ERP Analyst I to support end users, administer Windows 11 workstations, and troubleshoot enterprise applications in a secure DoD environment.

The position requires US citizenship, an active Secret DoD security clearance, and adherence to STIGs and security best practices. On-site and remote support will be provided as needed.

Associates degree and CompTIA Security+ are required, with opportunities to collaborate with DBAs, developers, and system administrators.