ERP Analyst 1

FEDITC; Texarkana (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

FEDITC, LLC is seeking an ERP Analyst I to provide end-user support, Windows 11 administration, and troubleshooting for enterprise applications in a secure DoD environment in Texarkana, TX.

You will work closely with IT staff to maintain STIG-compliant systems, manage Active Directory accounts, and support incident resolution through ticketing systems such as ServiceNow or Remedy while ensuring strong customer service and problem-solving capabilities.

Qualifications

• Associates Degree (equivalent experience).
• CompTIA Security+ certification.
• Active Secret Security Clearance required.
• US Citizenship and pass a background check.

Responsibilities

• Provide Tier 1 / Tier 2 help desk support for end users and network issues.
• Support Windows 10/11 workstations, including updates and patching.
• Assist with Active Directory account management and access issues.
• Troubleshoot enterprise applications hosted on Windows servers and web environments.
• Perform basic system administration tasks on Windows Server environments (2016/2019).
• Document incidents and resolutions using ticketing systems.
• Ensure systems meet STIG compliance and security best practices.
• Provide on-site and remote support as needed.

Skills

Windows 10/11

Active Directory

DNS/DHCP/TCP-IP

Troubleshooting

Ticketing systems

Enterprise applications

Problem solving

Customer service

Education

Associates Degree (equivalent experience)

CompTIA Security+

Tools

SCCM

Intune

Job description

FEDITC, LLC is a fast-growing business supporting DoD and other intelligence agencies worldwide. FEDITC develops mission critical national security systems throughout the world directly supporting the Warfighter, DoD Leadership, & the country. We are proud & honored to provide these services.

Overview of position:

FEDITC is seeking an ERP Analyst I to work in the Texarkana, TX area. This position focuses on providing end-user support, Windows 11 system administration, and troubleshooting enterprise application in a secure DoD environment.

A United States Citizenship and an active Secret DoD Security Clearance is required to be considered for this position.

Responsibilities:

• Provide Tier 1 / Tier 2 help desk support for end users, including troubleshooting hardware, software, and network issues
• Support and maintain Windows 10/11 workstations, including installation, configuration, updates, and patching
• Assist users with account management, permissions, and access issues (Active Directory)
• Troubleshoot and support enterprise applications hosted on Windows servers and web environments (e.g., Apache Tomcat)
• Perform basic system administration tasks on Windows Server environments (2016/2019)
• Support printer, peripheral, and network connectivity issues
• Document incidents, service requests, and resolutions using ticketing systems
• Assist with software installations, upgrades, and deployments
• Ensure systems meet STIG compliance requirements and security best practices
• Support secure configurations including certificate management and endpoint security tools
• Assist with data/report access and user support for enterprise systems and dashboards
• Collaborate with database administrators, developers, and system administrators to resolve escalated issues
• Provide on-site and remote support as needed

Experience/Skills:

• Strong knowledge of Windows 10/11 operating systems
• Familiarity with Active Directory, user account management, and group policies
• Basic understanding of networking concepts (DNS, DHCP, TCP/IP)
• Experience troubleshooting hardware, software, and connectivity issues
• Familiarity with ticketing systems (ServiceNow, Remedy, etc.)
• Basic understanding of enterprise applications and web-based systems
• Strong problem-solving and customer service skills

Desired Experience:

• Experience in a DoD or secure environment
• Familiarity with STIGs and cybersecurity best practices
• Basic knowledge of Windows Server administration
• Exposure to application support (not development)
• Experience with remote support tools
• Understanding of software deployment tools (SCCM, Intune, etc.)

Systems Involved:

• Windows 10/11
• Windows Server 2016/2019
• Active Directory
• Enterprise applications (web-based systems)
• Ticketing systems (e.g., ServiceNow)
• Endpoint security tools

Education:

• Associates Degree (equivalent experience)

Certifications Required:

• CompTIA Security +

Clearance:

• Active Secret Security Clearance is required.
• Must be a US Citizen and pass a background check.
• Maintain applicable security clearance(s) at the level required by the client and/or applicable certification(s) as requested by FEDITC and/or required by FEDITC’S Client(s)/Customer(s)/Prime contractor(s).

FEDITC, LLC. is committed to fostering an inclusive workplace and provides equal employment opportunities (EEO) to all employees and applicants for employment. We do not employ AI tools in our decision-making processes. Regardless of race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, FEDITC, LLC. ensures that all employment decisions are made in accordance with applicable federal, state, and local laws. Our commitment to non-discrimination in employment extends to every location in which our company operates.