ERP ANALYST I

TJ Consulting Group; Texarkana (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

PTO

Holiday Pay

401K with a 4% Match

Medical Insurance

Dental Insurance

Vision Insurance

Group Life & AD&D

Voluntary Life AD&D

Short-term Disability

Long-Term Disability

Health Savings Account

Flexible Spending Account (Health and 

Dependent)

Critical Illness Insurance

Accident Insurance

Hospital Indemnity Insurance

Employee Assistance Program (EAP)

Job summary

TJ Consulting Group is seeking an ERP Analyst I to support end users in Texarkana, TX within a DoD-secured environment. The role focuses on end-user support, Windows 11 administration, and enterprise application troubleshooting.

A U.S. citizenship and an active Secret DoD clearance are required to be considered. You will provide on-site and remote support, manage Active Directory accounts, and help maintain STIG-compliant systems and certificate-security practices.

Qualifications

• Associates Degree (or equivalent experience) required.
• CompTIA Security+ certification required.
• U.S. Citizenship and active Secret DoD clearance required.

Responsibilities

• Provide Tier 1/2 help desk support for end users, troubleshooting hardware, software, and network issues.
• Support and maintain Windows 10/11 workstations, including installation, configuration, updates, and patching.
• Assist users with account management, permissions, and access issues (Active Directory).
• Troubleshoot and support enterprise applications hosted on Windows servers and web environments (e.g., Apache Tomcat).
• Perform basic system administration tasks on Windows Server environments (2016/2019).
• Support printer, peripheral, and network connectivity issues.
• Document incidents, service requests, and resolutions using ticketing systems.
• Assist with software installations, upgrades, and deployments.
• Ensure systems meet STIG compliance requirements and security best practices.
• Support secure configurations including certificate management and endpoint security tools.
• Assist with data/report access and user support for enterprise systems and dashboards.
• Collaborate with database administrators, developers, and system administrators to resolve escalated issues.
• Provide on-site and remote support as needed.

Skills

Help desk support

Windows 10/11

Active Directory

Networking basics

Ticketing systems

Enterprise applications

Problem solving

Customer service

Education

Associates Degree

Tools

ServiceNow

Remedy

SCCM

Intune

Job description

ERP Analyst I

Location: Texarkana, TX

Overview Of Position

Seeking an ERP Analyst I to work in the Texarkana, TX area. This position focuses on providing end-user support, Windows 11 system administration, and troubleshooting enterprise application in a secure DoD environment.

A United States Citizenship and an active Secret DoD Security Clearance is required to be considered for this position.

Responsibilities

• Provide Tier 1 / Tier 2 help desk support for end users, including troubleshooting hardware, software, and network issues
• Support and maintain Windows 10/11 workstations, including installation, configuration, updates, and patching
• Assist users with account management, permissions, and access issues (Active Directory)
• Troubleshoot and support enterprise applications hosted on Windows servers and web environments (e.g., Apache Tomcat)
• Perform basic system administration tasks on Windows Server environments (2016/2019)
• Support printer, peripheral, and network connectivity issues
• Document incidents, service requests, and resolutions using ticketing systems
• Assist with software installations, upgrades, and deployments
• Ensure systems meet STIG compliance requirements and security best practices
• Support secure configurations including certificate management and endpoint security tools
• Assist with data/report access and user support for enterprise systems and dashboards
• Collaborate with database administrators, developers, and system administrators to resolve escalated issues
• Provide on-site and remote support as needed

Experience/Skills

• Experience providing IT help desk or desktop support
• Strong knowledge of Windows 10/11 operating systems
• Familiarity with Active Directory, user account management, and group policies
• Basic understanding of networking concepts (DNS, DHCP, TCP/IP)
• Experience troubleshooting hardware, software, and connectivity issues
• Familiarity with ticketing systems (ServiceNow, Remedy, etc.)
• Basic understanding of enterprise applications and web-based systems
• Strong problem-solving and customer service skills

Desired Experience

• Experience in a DoD or secure environment
• Familiarity with STIGs and cybersecurity best practices
• Basic knowledge of Windows Server administration
• Exposure to application support (not development)
• Experience with remote support tools
• Understanding of software deployment tools (SCCM, Intune, etc.)

Systems Involved

• Windows 10/11
• Windows Server 2016/2019
• Active Directory
• Enterprise applications (web-based systems)
• Ticketing systems (e.g., ServiceNow)
• Endpoint security tools

Education

• Associates Degree (equivalent experience)

Certifications Required

• CompTIA Security +

Clearance

• Active Secret Security Clearance is required.
• Must be a US Citizen and pass a background check.
• Maintain applicable security clearance(s) at the level required by the client and/or applicable certification(s) as requested.

Benefits

• PTO
• Holiday Pay
• 401K with a 4% Match
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life & AD&D
• Voluntary Life AD&D
• Short-term Disability
• Long-Term Disability
• Health Savings Account
• Flexible Spending Account (Health and Dependent)
• Critical Illness Insurance
• Accident Insurance
• Hospital Indemnity Insurance
• Employee Assistance Program (EAP)

We are committed to fostering an inclusive workplace and provides equal employment opportunities (EEO) to all employees and applicants for employment. We do not employ AI tools in our decision-making processes. Regardless of race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran. ensures that all employment decisions are made in accordance with applicable federal, state, and local laws. Our commitment to non-discrimination in employment extends to every location in which our company operates.