Secure ERP Analyst I — DoD IT Support & Windows Expert

FEDITC; Texarkana (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

FEDITC, LLC is seeking an ERP Analyst I to provide end-user support, Windows 11 administration, and troubleshooting for enterprise applications in a secure DoD environment in Texarkana, TX.

You will work closely with IT staff to maintain STIG-compliant systems, manage Active Directory accounts, and support incident resolution through ticketing systems such as ServiceNow or Remedy while ensuring strong customer service and problem-solving capabilities.

Qualifications

• Associates Degree (equivalent experience).
• CompTIA Security+ certification.
• Active Secret Security Clearance required.
• US Citizenship and pass a background check.

Responsibilities

• Provide Tier 1 / Tier 2 help desk support for end users and network issues.
• Support Windows 10/11 workstations, including updates and patching.
• Assist with Active Directory account management and access issues.
• Troubleshoot enterprise applications hosted on Windows servers and web environments.
• Perform basic system administration tasks on Windows Server environments (2016/2019).
• Document incidents and resolutions using ticketing systems.
• Ensure systems meet STIG compliance and security best practices.
• Provide on-site and remote support as needed.

Skills

Windows 10/11

Active Directory

DNS/DHCP/TCP-IP

Troubleshooting

Ticketing systems

Enterprise applications

Problem solving

Customer service

Education

Associates Degree (equivalent experience)

CompTIA Security+

Tools

SCCM

Intune

Job description

FEDITC, LLC is seeking an ERP Analyst I to provide end-user support, Windows 11 administration, and troubleshooting for enterprise applications in a secure DoD environment in Texarkana, TX.

You will work closely with IT staff to maintain STIG-compliant systems, manage Active Directory accounts, and support incident resolution through ticketing systems such as ServiceNow or Remedy while ensuring strong customer service and problem-solving capabilities.