Sr. ServiceNow Engineer

Aether Aerospace; Huntsville (AL); Hybrid; USD 116,000 - 142,000; Full time

Benefits offered by this job

Competitive salary

Job summary

Aether Aerospace is seeking an experienced ServiceNow Engineer to design, configure, develop, and support ServiceNow capabilities within a DoD cloud-focused environment. You will translate requirements into scalable platform solutions, work with Agile teams, and ensure secure, tested deployments across ITSM and CSM.

Preferred candidates hold an Active Secret Clearance and have hands-on ServiceNow development experience, including workflows, catalog items, and policy configurations.

Qualifications

• Hands-on experience with ServiceNow development, configuration, or implementation.
• Experience developing ServiceNow Business Rules, Client Scripts, UI Policies, UI Actions, Data Policies, and ACLs.
• Experience developing Service Catalog items, workflows, record producers, and/or order guides.
• Experience with ServiceNow Flow Designer.
• Experience with ITSM and/or CSM capabilities.
• Experience configuring user roles, groups, and platform access controls.
• Experience conducting unit testing and validating ServiceNow changes prior to production deployment.
• Familiarity with Agile methodologies such as Scrum and/or Kanban.
• Familiarity with DevSecOps principles and practices.
• DoD 8570 / 8140 IAT Level II certification and at least one cloud certification.

Responsibilities

• Design, develop, maintain, and optimize ServiceNow Catalog items, record producers, and order guides.
• Develop and maintain ServiceNow configurations including Business Rules, Client Scripts, UI Policies, UI Actions, Data Policies, and ACLs.
• Build and maintain workflows and automation using Flow Designer.
• Configure and support Process Automation Designer workflows and CSM Playbooks.
• Configure and customize ServiceNow Configurable Workspaces for ITSM and CSM.
• Manage user roles, groups, permissions, and Access Control Lists.
• Configure and maintain forms, views, fields, and notifications.
• Develop reports, dashboards, and scheduled reporting for visibility.
• Perform unit testing and validation prior to production deployment.
• Collaborate with cross-functional teams to maintain standards and documentation.
• Engage with customers to translate requirements into platform solutions and support DevSecOps delivery.

Skills

ServiceNow development

Configuration

Implementation

Business Rules

Client Scripts

UI Policies

UI Actions

Data Policies

ACLs

Service Catalog items

Workflows

Record producers

Order guides

Flow Designer

ITSM

CSM

User roles & access controls

Unit testing

Agile / Scrum / Kanban

DevSecOps

Technical documentation

Stakeholder engagement

DoD 8570 / 8140 IAT Level II

Cloud certification

Education

Bachelor's degree + 8+ years or Master's + 6+ years

Active Secret Clearance

Tools

ServiceNow

Process Automation Designer

Flow Designer

Configurable Workspaces

ITSM/CSM

CAD

Job description

OVERVIEW

Start Date: Immediate

JHNA, CTSi, and EXPANSIA have come together to form a Defense Technology platform named Aether Aerospace focused on delivering high-impact technologies, technology-enabled services and advanced manufacturing solutions to the U.S. Department of Defense and related national security customers. Backed by Falfurrias Management Partners, the platform brings together deep domainexpertiseacross Army, Navy, and Air Force and Space Force programs, digital engineering, systems integration, and specialized manufacturing capabilities.

The combined organization operates as a multi-entity aerospace and defense technology and tech-enabled services and manufacturing enterprise positioned for scalable growth, operational excellence, and long-term value creation.

Full-time/Permanent Employee

Location: Hybrid -Preferred Hanscom AFB, MA or Huntsville, AL

As a ServiceNow Engineer, you will be responsible for designing, configuring, developing, and supporting ServiceNow capabilities within the U.S. Air Force Cloud One Architecture and Common Shared Services (ACSS) environment. You will support the continued modernization of enterprise cloud services by delivering secure, scalable, and user-focused ServiceNow solutions across IT Service Management (ITSM) and Customer Service Management (CSM).

You will also work closely with technical teams, stakeholders, and customers to translate business requirements into platform solutions, support Agile and DevSecOps delivery practices, and ensure ServiceNow capabilities are thoroughly tested and securely implemented.

The proposed salary range for this position is up to $129,000. There are a host of factors that can influence final salary including, but not limited to, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, geographic location, education, and certifications.

RESPONSIBILITIES

• Design, develop, maintain, and optimize ServiceNow Service Catalog items, record producers, and complex order guides.
• Develop and maintain ServiceNow configurations including Business Rules, Client Scripts, UI Policies, UI Actions, and Data Policies.
• Build and maintain workflows and automation using ServiceNow Flow Designer.
• Configure and support Process Automation Designer (PAD) workflows and CSM Playbooks.
• Configure and customize ServiceNow Configurable Workspaces supporting ITSM agents and CSM customer service representatives.
• Manage user roles, groups, permissions, and Access Control Lists (ACLs) to ensure appropriate platform and data access.
• Configure and maintain forms, views, fields, notifications, and other ServiceNow platform components.
• Develop reports, interactive dashboards, and scheduled reporting capabilities to support operational visibility and decision-making.
• Perform unit testing and validation of ServiceNow changes in lower environments prior to production deployment.
• Participate in peer reviews and collaborate with cross-functional technical teams to maintain development and configuration standards.
• Develop and maintain technical documentation for ServiceNow configurations, workflows, and platform changes.
• Engage with customers and stakeholders to understand requirements, troubleshoot issues, and deliver effective platform solutions.
• Support Agile development methodologies including Scrum and/or Kanban and operate within a DevSecOps delivery environment.
• Ensure 100% of planned hours are worked and recorded.
• Identify and forward to your leadership any opportunities that could lead to growth within your work area.
• Participate in growth efforts as requested.
• Ensure all contractual deliverables are met/exceeded to the customer's satisfaction.
• Complete personal PDP and attend Company Meetings (with camera on).
• Within your program, build productive and positive professional relationships with clients.
• Execute all contract requirements as assigned in accordance with the contract specific LCAT and requirements.
• Perform other related duties as assigned.

KEY QUALIFICATIONS

Clearance: Active Secret Clearance

Education and Years of Experience: Bachelor's degree with 8+ years of relevant experience or a Master's degree and 6+ years of relevant experience

• Demonstrated hands-on experience with ServiceNow development, configuration, or implementation.
• Experience developing or configuring ServiceNow Business Rules, Client Scripts, UI Policies, UI Actions, Data Policies, and ACLs.
• Experience developing Service Catalog items, workflows, record producers, and/or order guides.
• Experience with ServiceNow Flow Designer.
• Experience with ServiceNow ITSM and/or CSM capabilities.
• Experience configuring user roles, groups, and platform access controls.
• Experience conducting unit testing and validating ServiceNow changes prior to production deployment.
• Familiarity with Agile methodologies such as Scrum and/or Kanban.
• Familiarity with DevSecOps principles and practices.
• Strong technical documentation, communication, facilitation, and stakeholder engagement skills.
• Ability to work effectively in a fast-paced, mission-driven environment.
• DoD 8570 / 8140 IAT Level II certification
• At least one cloud certification

PREFERRED ADDITIONAL QUALIFICATIONS

• Experience supporting U.S. Air Force Cloud One, Platform One, or another DoD cloud environment.
• Experience with ServiceNow Customer Service Management (CSM).
• Experience configuring ServiceNow Configurable Workspaces.
• Experience developing Process Automation Designer workflows and Playbooks.
• ServiceNow Certified Application Developer (CAD).
• ServiceNow Certified Implementation Specialist – IT Service Management (CIS-ITSM).
• ServiceNow Certified Implementation Specialist – Customer Service Management (CIS-CSM).
• Experience working directly with government customers and mission stakeholders.

Aether Aerospace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.