Secret-Clearance Network Support Technician – 2nd Shift

Northrop Grumman; United States; On-site; USD 50,000 - 70,000; Full time

Job summary

Northrop Grumman is seeking experienced IT Technicians for a second shift position in Palmdale, CA. The role supports the Northrop Grumman Classified Solutions team with on-site PC network needs from 1:00 PM to 11:00 PM, Monday through Thursday.

Due to the classified nature of the work, no telecommute options are available. The successful candidate will install, maintain, and service PCs and connected networks while ensuring security compliance and high customer satisfaction.

Qualifications

• Associate's degree with 0 years

Responsibilities

• Provides technical support for computers and associated networks.
• Installs, troubleshoots, services, and repairs of personal computers, related PC software, telephones, cables, and connectors. Connects personal computers and terminals to existing data networks. Performs basic PC setups.
• Instructs and assists users in the use of personal computers and networks. Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases. Maintains trouble logs.
• Completes paperwork and other tasks needed to satisfy Security requirements. Successfully follows all Security regulations, guidelines, and processes regarding the installation, maintenance, and retirement of PCs and PC-related hardware and software. Works with Security to remediate classified or unclassified data spillage incidents.
• Coordinates with users, service desk, server administrators, network engineers, and customer and IT management.
• Reviews the trouble ticket queue to identify issues that need to be addressed. Works through the ticket queue without intervening management direction (self-motivated). Resolves tickets within established SLAs. Raises issues that require management attention or involvement.
• Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies.
• Works with system administrators and other staff to resolve support issues, escalating where appropriate.
• Participates in new installations, testing and special projects as needed.
• May spend portions of the day away from the desk when supporting users and moving equipment.
• Exhibits good communication skills, an energetic approach, and patience with customers.
• Use your technical understanding of ITIL and ITSM Operations, including Service Desk, Desktop, Network, Telecommunications, Data Center, Application Support, Service Level Management, and other areas of IT Operations.
• Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.
• Diagnoses, identifies, isolates and analyzes problems utilizing historical database records.
• Route calls to product line specialists. Maintains and updates records and tracking databases.
• Alerts management to recurring problems and patterns of problems.

Skills

PC hardware

Networking

ITIL

ITSM

Education

Associate's degree

Job description

Northrop Grumman is seeking experienced IT Technicians for a second shift position in Palmdale, CA. The role supports the Northrop Grumman Classified Solutions team with on-site PC network needs from 1:00 PM to 11:00 PM, Monday through Thursday.

Due to the classified nature of the work, no telecommute options are available. The successful candidate will install, maintain, and service PCs and connected networks while ensuring security compliance and high customer satisfaction.