Secret Clearance PC Network Support, Second Shift

Northrop Grumman; Palmdale (CA); On-site; USD 51,000 - 102,000; Full time

Benefits offered by this job

Health insurance

401k matching program

Paid time off (PTO)

9/80 work schedule

Job summary

Northrop Grumman is seeking an IT Technician for the Second Shift at our Palmdale, CA site to provide PC/network support for a classified environment. The role involves installing, diagnosing, servicing, and repairing PCs, software, and related hardware while adhering to strict security requirements.

Qualified candidates will have DoD 8140 certification, a Secret clearance (Top Secret possible), and Windows desktop experience; travel up to 10% may be required.

Qualifications

• Associate’s degree with 0 years of relevant experience; OR a High School Diploma (or equivalent) with 2 years of relevant experience is required.
• Must have a DOD 8140 security certification (examples: Security+ CE or greater)
• Current DOD Secret level security clearance (at a minimum) with the ability to obtain and maintain a DOD Top Secret clearance in order to be considered
• Candidates must have the ability to obtain, and maintain, access to Special Programs as a condition of continued employment
• Experience in Microsoft Windows Desktop Operating Systems, Microsoft Office Product Suites, and remote deployment methods
• Bachelor’s degree
• Active DOD Top Secret, SCI, or SAP/SAR access is preferred
• 3 years of experience with IT related hardware in a classified environment
• Microsoft Certifications (MCP, MCSE or MCSA) a plus
• Proficiency in remote administration and troubleshooting of desktop PCs, SCCM, PowerShell
• Experience with thin clients
• Experience in Active Directory configuring user and computer accounts
• Cross-platform experience (Windows, Linux, Solaris, OSX, UNIX)
• Experience supporting VMware VDI (Virtual Desktop Infrastructure)
• Knowledge of Windows operating systems, Active Directory administration, and LAN/WAN networking

Responsibilities

• Provides technical support for computers and associated networks.
• Installs, troubleshoots, services, and repairs of personal computers, related PC software, telephones, cables, and connectors.
• Connects personal computers and terminals to existing data networks. Performs basic PC setups.
• Instructs and assists users in the use of personal computers and networks. Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases.
• Maintains trouble logs.
• Completes paperwork and other tasks needed to satisfy Security requirements. Follows all Security regulations, and processes regarding the installation, maintenance, and retirement of PCs and PC-related hardware and software.
• Works with Security to remediate classified or unclassified data spillage incidents.
• Coordinates with users, service desk, server administrators, network engineers, and customer and IT management.
• Reviews the trouble ticket queue to identify issues that need to be addressed. Resolves tickets within established SLAs.
• Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies.
• Works with system administrators and other staff to resolve support issues, escalating where appropriate.
• Participates in new installations, testing and special projects as needed.
• May spend portions of the day away from the desk when supporting users and moving equipment.
• Exhibits good communication skills, an energetic approach, and patience with customers.
• Use ITIL and ITSM concepts, Service Desk, Desktop, Network, Telecommunications, Data Center, Application Support, Service Level Management.
• Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.
• Diagnoses, identifies, isolates and analyzes problems utilizing historical database records.
• Route calls to product line specialists. Maintains and updates records and tracking databases.
• Alerts management to recurring problems and patterns of problems.

Skills

ITIL knowledge

ITSM operations

Service Desk

Desktop support

Network basics

Education

Bachelor's degree

Associate’s degree

High School Diploma

Tools

SCCM

PowerShell

VMware VDI

Active Directory

Job description

Northrop Grumman is seeking an IT Technician for the Second Shift at our Palmdale, CA site to provide PC/network support for a classified environment. The role involves installing, diagnosing, servicing, and repairing PCs, software, and related hardware while adhering to strict security requirements.

Qualified candidates will have DoD 8140 certification, a Secret clearance (Top Secret possible), and Windows desktop experience; travel up to 10% may be required.