Second-Shift Member Services Specialist

Planet Fitness; Ephrata (Lancaster County); On-site; USD 17,000 - 22,000; Full time

Job summary

Planet Fitness in Ephrata, PA is seeking a Second Shift Member Services Representative to deliver friendly front-desk service in our gym. This role handles greeting, check-ins, phone inquiries, tours for prospective members, and sign-ups, while maintaining a clean, welcoming club.

The position offers full- or part-time hours on the 2nd shift and requires a high school diploma and a passion for fitness. Join a fast-growing brand with a Judgement Free Zone culture and opportunities to grow with

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• High school diploma or GED equivalent required.
• Must be 18 years of age or older.
• Passion for fitness and health is a plus.
• Punctuality and reliability are essential.
• Ability to interact professionally with members and coworkers.

Responsibilities

• Greet members, prospective members and guests, delivering exceptional customer service.
• Handle front desk activities: answer phones, assist callers, check members in, sign up new members, and tour prospective members.
• Facilitate updates to member accounts and respond to questions or concerns.
• Elevate issues to Assistant Manager or Manager as needed.
• Maintain the cleanliness and neatness of the club.

Skills

Customer service

Basic computer

Punctuality

Positive attitude

Strong listening

Education

High School diploma/GED

Job description

Planet Fitness in Ephrata, PA is seeking a Second Shift Member Services Representative to deliver friendly front-desk service in our gym. This role handles greeting, check-ins, phone inquiries, tours for prospective members, and sign-ups, while maintaining a clean, welcoming club.

The position offers full- or part-time hours on the 2nd shift and requires a high school diploma and a passion for fitness. Join a fast-growing brand with a Judgement Free Zone culture and opportunities to grow with