Member Experience Associate — 2nd Shift | Growth & Benefits

Planet Fitness; Lewisburg (Union County); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Growth opportunities

Competitive pay with raises

Shift-differential pay

PTO (paid time off)

401K employer match up to 4%

Health insurance options

Life insurance & short-term disability

Employee assistance program

Free Black Card membership

Job summary

Planet Fitness in Lewisburg, PA is seeking a Customer Service Representative to assist members and guests, sign up new members, greet visitors, and log amenities. You will handle calls, answer questions, and process purchases with the POS system.

The role requires availability M-Th 3p-11p and Fri 11a-5p, plus reliable transportation. Benefits include PTO, 401K match, health options, life and disability coverage, EAP, and a free Black Card membership.

Qualifications

• Availability M-Th 3p–11p and Fri 11a–5p
• Reliable transportation
• Customer service experience
• High school diploma/GED equivalent preferred
• Must be 18 years or older
• Basic computer proficiency

Responsibilities

• Provide superior customer service to Planet Fitness members, prospective members and guests, ensuring a Judgement Free experience
• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the POS system
• Promote fitness instruction classes (PE@PF) to active and new members
• Maintain a clean, sanitized and safe club environment

Skills

Customer service

Computer basics

Education

High school diploma or GED

Tools

POS system

Job description

Planet Fitness in Lewisburg, PA is seeking a Customer Service Representative to assist members and guests, sign up new members, greet visitors, and log amenities. You will handle calls, answer questions, and process purchases with the POS system.

The role requires availability M-Th 3p-11p and Fri 11a-5p, plus reliable transportation. Benefits include PTO, 401K match, health options, life and disability coverage, EAP, and a free Black Card membership.