Night-Shift Member Services Associate

Planet Fitness - TG3E/CM3; City of Dunkirk (NY); On-site; USD 21,000 - 25,000; Full time

Job summary

Planet Fitness - TG3E/CM3 is hiring a Member Services Representative to be the first point of contact for members and guests. You will provide exceptional customer service, help with membership inquiries, tours, sign-ups, and billing questions, while promoting current membership offers.

The role requires onsite availability, a professional attitude, reliability, and the ability to learn club policies. You may perform front desk operations, answer phones, keep the facility clean, and support a

Qualifications

• Must be 18 years of age or older.
• Ability to work onsite; this is not a remote position.
• CPR/AED certification within required timeframes.
• Tanning certification within company required timeframes.
• Submit to National Sex Offender Registry and background checks.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Assist with membership inquiries, sign-ups, and billing questions.
• Process memberships, cancellations, and payments using the POS system.
• Answer phones and provide prompt, courteous service.
• Ensure club cleanliness and safety throughout the shift.

Skills

Customer service

Professionalism

Communication skills

Reliability

Education

High school diploma or equivalent

Tools

POS system

Job description

Planet Fitness - TG3E/CM3 is hiring a Member Services Representative to be the first point of contact for members and guests. You will provide exceptional customer service, help with membership inquiries, tours, sign-ups, and billing questions, while promoting current membership offers.

The role requires onsite availability, a professional attitude, reliability, and the ability to learn club policies. You may perform front desk operations, answer phones, keep the facility clean, and support a