Second Shift Sales Associate FT/PT at Planet Fitness Ephrata, PA

Planet Fitness; Ephrata (Lancaster County); On-site; USD 17,000 - 22,000; Full time

Job summary

Planet Fitness in Ephrata, PA is seeking a Second Shift Member Services Representative to deliver friendly front-desk service in our gym. This role handles greeting, check-ins, phone inquiries, tours for prospective members, and sign-ups, while maintaining a clean, welcoming club.

The position offers full- or part-time hours on the 2nd shift and requires a high school diploma and a passion for fitness. Join a fast-growing brand with a Judgement Free Zone culture and opportunities to grow with

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• High school diploma or GED equivalent required.
• Must be 18 years of age or older.
• Passion for fitness and health is a plus.
• Punctuality and reliability are essential.
• Ability to interact professionally with members and coworkers.

Responsibilities

• Greet members, prospective members and guests, delivering exceptional customer service.
• Handle front desk activities: answer phones, assist callers, check members in, sign up new members, and tour prospective members.
• Facilitate updates to member accounts and respond to questions or concerns.
• Elevate issues to Assistant Manager or Manager as needed.
• Maintain the cleanliness and neatness of the club.

Skills

Customer service

Basic computer

Punctuality

Positive attitude

Strong listening

Education

High School diploma/GED

Job description

Second Shift Sales Associate FT/PT job at Planet Fitness. Ephrata, PA.

Job SummaryFULL TIME/PART TIME AVAILABLE,2nd SHIFT

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.

• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionallylift up to 50 lbs.Will occasionally encounter toxic chemicals during shift.

JOIN THE CLUB.

Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees and their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.