Network Technician

Seneca Resources; Montgomery (AL); On-site; USD 40,000 - 55,000; Full time

Job summary

A technology services company is seeking a Network Operations Support Technician for 1st shift to monitor and maintain LAN/WAN networks. Responsibilities include responding to network alarms, updating records, and ensuring service reliability. The ideal candidate has at least a year of experience in LAN/WAN support, a high school diploma, and familiarity with incident ticketing systems. This full-time role requires participation in a 24/7 operational support team with a rotating shift schedule.

Responsibilities

• Monitor network alarms, alerts, and faults.
• Maintain and update ServiceNow records.
• Analyze State Data Network reports for issues.
• Initiate trouble reports and involve support personnel.
• Participate in shift work as part of 24/7 support team.

Skills

LAN/WAN maintenance and support

Call center or service desk experience

Voice and data circuits troubleshooting

Incident ticketing systems familiarity

Systems analysis

Education

High School Diploma or GED

Tools

ServiceNow

Remedy

Job description

Overview

Job Title: Network Operations Support Technician (1st Shift)

Position Overview:

This is a full-performance level role involving applied and developmental technical work in data systems monitoring and maintenance. The technician will be responsible for monitoring and maintaining the client’s LAN/WAN networks, which include point-to-point, wireless, campus, VPN, and agency host computer configurations across statewide multi-complex networks for both voice and data circuits.

Responsibilities

• Monitor network alarms, alerts, and faults; respond promptly to ensure service reliability and availability.
• Maintain and update ServiceNow records including incidents, requests, problems, configuration items, change requests, and resolution details.
• Analyze State Data Network using reports from network management systems, databases, and spreadsheets to identify and address equipment or service issues.
• Initiate trouble reports and corrective procedures to involve appropriate maintenance or technical support personnel.
• Participate in shift work, including weekends and holidays, as part of a 24/7 operational support team. 1st shift. 8am to 4pm. Shift will be Monday through the following Wednesday. So, a 10-day shift, then 4 days off, 5-day shift 2 days off, then repeat

Skills Required

• Minimum 1 year of experience with LAN/WAN maintenance and support.
• Minimum 1 year of call center or service desk experience.
• Experience or knowledge of voice and data circuits, including troubleshooting and research.
• Familiarity with incident ticketing systems such as ServiceNow or Remedy.
• Experience: At least 1 year of systems analysis or service desk experience.

Education Required

High School Diploma or GED.

Preferred Qualifications

CompTIA Network+ Certification.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting