Second-Shift Facilities Coordinator - Dispatch & Client Liaison

Gallant; Crystal Lake (IL); On-site; USD 42,000 - 62,000; Full time

Job summary

Gallant is a professional services organization focused on commercial construction project management and national facility maintenance. The Gallant Facilities team seeks a passionate Facilities Coordinator to dispatch service requests, coordinate schedules, confirm completions, and maintain quality across elite local and national clients.

You will work with account managers and a special projects team in a fast-paced environment.

Qualifications

• Dispatcher experience in a nationwide environment.
• Ability to use Microsoft Office Suites.
• Strong communication with technicians and clients.
• High sense of urgency and customer service mindset.
• Willing to work second shift and weekends.

Responsibilities

• Accepting and dispatching service requests.
• Coordinating schedule dates with all parties.
• Confirming service completion.
• Quality assurance.
• Communication between techs and the client.
• Communication between afterhours team and day team.
• System and client updates.

Skills

Coordination experience

Communication with technicians and **

Customer service mindset

Adaptability

Tools

Microsoft Office

Job description

Gallant is a professional services organization focused on commercial construction project management and national facility maintenance. The Gallant Facilities team seeks a passionate Facilities Coordinator to dispatch service requests, coordinate schedules, confirm completions, and maintain quality across elite local and national clients.

You will work with account managers and a special projects team in a fast-paced environment.