Facilities Coordinator

Gallant; Crystal Lake (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Life Insurance

Short-Term & Long-Term Disability

Supplemental Insurance Options

Paid Time Off & Holidays

401(k) Retirement Plan

Employee Referral Program

Job summary

Gallant, a professional services organization in commercial construction project management and national facility maintenance, is seeking a Facilities Account Coordinator in Crystal Lake, IL. You will coordinate service requests, manage vendor relationships, and ensure exceptional client experiences in a fast-paced environment.

Ideal candidates have 2+ years in facilities coordination and vendor management, are proficient with Microsoft Office and related tech, and thrive on problem-solving with

Qualifications

• Minimum 2+ years coordinating facilities maintenance tasks.
• 2+ years of vendor sourcing and relationship management.
• Strong communication and customer service skills.

Responsibilities

• Coordinate facility service requests and vendor schedules.
• Verify service completion and track quality metrics.
• Maintain client updates and internal records.

Skills

Facilities coordination

Vendor management

Customer service

Communication

Adaptability

Tools

Microsoft Office

CRM/ERP systems

Job description

Gallant is a professional services organization focused on commercial construction project management and national facility maintenance. That is what we do, but that is not who we are or why we exist. We exist to help people achieve their vision. Others’ success is our success. This starts with our own people.

We care about the development of people because it is the right thing to do and also because Gallant cannot grow if the individual is not growing first. We operate with a personal and professional growth mindset. We like doing the work. We care about relationships.

When you think of the things that will truly matter the most when you are old and gray, those are the things that we focus on here at Gallant. Serving others. Doing the right thing. Finding a way. It’s an attitude. These are our core values.

That is who we are and that is the type of person we want to work with. If that resonates with you, please continue to read below about the specifics of the role.

About the Role

We are seeking a Facilities Account Coordinator who is organized, client-focused, and energized by fast-paced problem-solving. This role is ideal for someone who thrives in coordination, communication, and delivering exceptional service.

You’ll support elite local and national clients, working closely with Account Managers and our Special Projects & Programs team to ensure seamless service delivery and outstanding client experiences.

This is an in office role out of our Crystal Lake, IL office.

Key Responsibilities

Facilities Account Coordinators at Gallant are responsible for:

• Managing and processing facility service requests
• Coordinating schedules with clients, technicians, and vendors
• Verifying service completion and conducting quality assurance checks
• Sourcing, evaluating, and managing vendor relationships
• Facilitating clear communication between technicians and clients
• Updating internal systems and providing client status updates
• Ensuring work meets quality, budget, and timeline expectations

Ideal Candidate Profile

You will be successful in this role if you:

• Have 2+ years of experience in facilities maintenance coordination
• Have 2+ years of vendor sourcing and management experience
• Are proficient with Microsoft Office and technology systems
• Adapt easily to changing priorities and workloads
• Understand the pace and demands of the commercial facilities services industry
• Communicate effectively with both technical teams and clients
• Enjoy solving problems and delivering excellent customer experiences
• Know how to maximize value while managing costs
• Are proactive, hands-on, and driven to create measurable impact
• Are comfortable communicating via email and phone at all levels
• Bring a strong sense of urgency and a customer-first mindset

Why Gallant?

Gallant offers a strong, positive work environment, opportunities for growth, and competitive compensation and benefits, including:

• Life Insurance, Short-Term & Long-Term Disability
• Supplemental Insurance Options
• Paid Time Off & Holidays
• Paid Paternity & Maternity Leave
• 401(k) Retirement Plan
• Employee Referral Program

Job Type: Full-Time

Schedule

• Monday–Friday, 8:00 AM – 5:00 PM CST
• Occasional nights, weekends, and holidays may be required. Candidates must be flexible and available to assist with coverage as needed.