Facilities Dispatch & Client Ops Coordinator

RSM Facility Solutions; Paramus (NJ); Hybrid; USD 50,000 - 55,000; Full time

Job summary

Leo seeks a dispatcher to respond to client and vendor inquiries, update work orders, and coordinate vendor services. The role encompasses ensuring timely repairs and clear communication across teams, with real-time updates in portals.

Responsibilities include dispatching, follow-ups, quotes, and documentation uploads, plus afterhours/on-call duties. A fast-paced, detail-oriented professional will thrive here.

Qualifications

• 1–3 years of experience in coordinator or customer service roles in high-volume environments.
• Facilities services or trades experience is a big plus.
• CRM and WOM platform experience.
• Degree or equivalent work experience.

Responsibilities

• Respond to client and vendor inquiries regarding work orders and service status.
• Dispatch repair and maintenance work orders to appropriate vendors during shifts.
• Perform follow-up calls and communication to ensure vendor response and job progression.
• Source and coordinate vendor services using internal platforms or external tools.
• Maintain real-time updates in internal systems and client portals for accurate job tracking.
• Assist in obtaining quotes and securing internal approvals for work orders.
• Support documentation uploads and update portals as required.
• Review compliance documentation and ensure vendor profiles meet company standards.
• Collaborate with team members and other departments to elevate issues as needed.
• Participate in Afterhours and on-call backup calendar with both in-office and remote shifts.
• Other duties as required.

Skills

Strong organizational skills

Adaptable

Multitasking

Written communication

Verbal communication

Self-motivating

CRM experience

WOM platform experience

Education

Degree or equivalent work experience

Tools

CRM

WOM platform

Job description

Leo seeks a dispatcher to respond to client and vendor inquiries, update work orders, and coordinate vendor services. The role encompasses ensuring timely repairs and clear communication across teams, with real-time updates in portals.

Responsibilities include dispatching, follow-ups, quotes, and documentation uploads, plus afterhours/on-call duties. A fast-paced, detail-oriented professional will thrive here.