After Hours Coordinator

Gallant; Crystal Lake (IL); On-site; USD 42,000 - 62,000; Full time

Job summary

Gallant is a professional services organization focused on commercial construction project management and national facility maintenance. The Gallant Facilities team seeks a passionate Facilities Coordinator to dispatch service requests, coordinate schedules, confirm completions, and maintain quality across elite local and national clients.

You will work with account managers and a special projects team in a fast-paced environment.

Qualifications

• Dispatcher experience in a nationwide environment.
• Ability to use Microsoft Office Suites.
• Strong communication with technicians and clients.
• High sense of urgency and customer service mindset.
• Willing to work second shift and weekends.

Responsibilities

• Accepting and dispatching service requests.
• Coordinating schedule dates with all parties.
• Confirming service completion.
• Quality assurance.
• Communication between techs and the client.
• Communication between afterhours team and day team.
• System and client updates.

Skills

Coordination experience

Communication with technicians and **

Customer service mindset

Adaptability

Tools

Microsoft Office

Job description

Gallant is a professional services organization focused on commercial construction project management and national facility maintenance. That is what we do, but that is not who we are or why we exist. We exist to help people achieve their vision. Others’ success is our success. This starts with our own people.

We care about the development of people because it is the right thing to do and also because Gallant cannot grow if the individual is not growing first. We operate with a personal and professional growth mindset. We like doing the work. We care about relationships.

When you think of the things that will truly matter the most when you are old and gray, those are the things that we focus on here at Gallant. Serving others. Doing the right thing. Finding a way. It’s an attitude. These are our core values.

That is who we are and that is the type of person we want to work with. If that resonates with you, please continue to read below about the specifics of the role.

About this position:

If you are a passionate, skilled and client-focused Facilities Coordinator and are looking for a place where you can use your unique qualities to make a difference, we have an ideal position for you!

The Gallant Facilities team works with elite local and national clients that seek our expertise and ability to deliver the best value at the most competitive price. Self-initiative, an excellent work ethic, and a desire to learn and grow are essential for this high energy position. Oh… and you must like a fun and cooperative environment and team!

You will work alongside account managers account coordinators and a special projects and programs team.

The Gallant Facilities Coordinators are responsible for:

• Accepting and dispatching service requests
• Coordinating schedule dates with all parties
• Confirming service completion
• Quality assurance
• Communication between techs and the client
• Communication between afterhours team and day team
• System and client updates

The ideal person for the position will:

• Have coordinator experience working in an environment where you dispatched service techs to complete work across the nation or in a geographical area.
• Be comfortable working with technology systems such as Microsoft Office Suites
• Be able to adapt to a changing environment and workload
• Grasp the challenges associated with the fast-paced commercial facilities services
• Be able to communicate with technicians and clients
• Relish in the dealing with clients and their problems
• Know how to maximize value while minimizing cost
• Be willing to roll up their sleeves to make a measurable difference
• Be comfortable communicating in e-mail and on the phone with different levels of technicians and clients
• Have a high sense of urgency and customer service mindset

Gallant offers a strong, positive work environment, opportunity for growth and competitive wages and benefits.

PLEASE NOTE THIS IS A SECOND SHIFT POSITION.

• Weekends will be required along with second shift during the week. Weekend scheduling is handled by first, second or third shift Saturday and Sunday. During the week, your second shift hours are 4PM To Midnight CST. You will be given two days off during the week.