Seattle Logistics Experience Programs Lead

TikTok; Seattle (WA); On-site; USD 116,000 - 198,000; Full time

Job summary

TikTok Shop in Seattle is seeking a Logistics Experience Operations Program Manager to partner with U.S. logistics teams and deliver end-to-end improvements across the supply chain.

You will analyze data, drive innovative solutions for overseas markets, and lead cross-functional initiatives with product, governance, and merchant teams to refine policies and raise customer satisfaction.

Qualifications

• Bachelor’s degree or higher with 5+ years in platform logistics operations or business analysis.
• Strong analytical and problem-solving skills; translate data into actionable solutions.
• Excellent communication and stakeholder management; customer-oriented with ownership.

Responsibilities

• Partner with U.S. logistics teams to identify consumer pain points and deliver solutions that enhance end-to-end logistics experience.
• Drive innovation in business models and product solutions for overseas markets to strengthen logistics capabilities and improve consumer satisfaction.
• Leverage data to uncover insights, monitor key metrics, and optimize logistics operations.
• Translate market insights into actionable strategies with merchant and governance teams to refine policies.
• Lead cross-functional projects end-to-end and ensure iterative improvements.

Skills

Analytical thinking

Problem solving

Communication skills

Stakeholder management

Customer focus

Education

Bachelor’s degree or higher in relevant field

Job description

TikTok Shop in Seattle is seeking a Logistics Experience Operations Program Manager to partner with U.S. logistics teams and deliver end-to-end improvements across the supply chain.

You will analyze data, drive innovative solutions for overseas markets, and lead cross-functional initiatives with product, governance, and merchant teams to refine policies and raise customer satisfaction.