Logistics Operations Lead — North America

TikTok; Seattle (WA); On-site; USD 116,000 - 198,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with company match

Paid parental leave

Short-term and long-term disability

Life insurance

Wellbeing benefits

10 paid holidays per year

10 paid sick days per year

17 days of Paid Personal Time

Job summary

TikTok Shop in Seattle is seeking a Logistics Solution Manager to design and implement shipping and fulfillment processes for the North American market. You will coordinate carriers, customs, warehouses, and internal teams to build scalable transportation solutions.

The role emphasizes reducing operating costs while improving service quality, establishing SLAs, dashboards, and end-to-end process improvements.

Qualifications

• 5+ years of experience in logistics operations, transportation management, supply chain operations, logistics program management, or e‑Commerce logistics.

Responsibilities

• Design and implement logistics operating processes that support reliable transportation, warehouse handoffs, and downstream delivery coordination in the North American market.
• Integrate the capabilities of multiple service providers to design the most suitable logistics product for TikTok merchants, balancing cost, timeliness, service reliability, and customer experience.
• Establish SOPs, process maps, escalation paths, and operating dashboards for each stage of the logistics flow.
• Design, monitor, and refine SLAs across pickup, consolidation, linehaul, customs clearance, handoff, delivery coordination, exception handling, and service recovery.
• Manage service providers including carriers, customs brokers, warehouse partners, and other logistics vendors; drive performance reviews and improvement plans.
• Coordinate internal teams to ensure and optimize service quality at each stage.
• Continuously reduce operating cost while improving service quality, delivery experience, and merchant-facing logistics experience.
• Monitor performance and cost-to-serve, identify bottlenecks, lead root-cause analysis, and implement improvements end-to-end.
• Work with customs/trade compliance to ensure regulatory alignment in logistics flows.

Skills

Logistics operations

Transportation operations

SLA design

Analytical skills

Cross-functional collaboration

Effective communication

Job description

TikTok Shop in Seattle is seeking a Logistics Solution Manager to design and implement shipping and fulfillment processes for the North American market. You will coordinate carriers, customs, warehouses, and internal teams to build scalable transportation solutions.

The role emphasizes reducing operating costs while improving service quality, establishing SLAs, dashboards, and end-to-end process improvements.