Strategy & Ops Lead, US Governance & Experience

TikTok; Seattle (WA); On-site; USD 103,360 - 209,380; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid parental leave

Disability coverage

Life insurance

Wellbeing benefits

Paid holidays

Paid sick days

Paid Personal Time

Job summary

TikTok is hiring for a Strategy and Operations Manager for US Governance & Experience within TikTok Shop in Seattle. You will drive e-commerce strategy, analyze key metrics, and lead cross‑functional initiatives to create a safe and engaging marketplace.

The role emphasizes independent research, strong analytics, and the ability to influence product governance, user experience improvements, and logistics support across teams.

Qualifications

• 2 years professional experience in strategy or strategy operations, with domain knowledge in e-commerce, marketplace business, consumables, or technology.
• Ability to conduct in-depth research and analytics projects independently.
• Outstanding framework and logic, data sensitivity, good communication, and ability to adapt to a fast‑pace work environment.

Responsibilities

• Drive US e-commerce strategy, analyze key metrics, and lead cross‑functional initiatives for a safe marketplace.
• Conduct industry research and refine best practices; provide implementation solutions and recommendations.
• Use analytics tools to produce insights, align goals cross‑functionally, and support strategic partnerships.

Skills

Strategic thinking

Cross-functional collaboration

Analytical mindset

Tools

SQL

Job description

TikTok is hiring for a Strategy and Operations Manager for US Governance & Experience within TikTok Shop in Seattle. You will drive e-commerce strategy, analyze key metrics, and lead cross‑functional initiatives to create a safe and engaging marketplace.

The role emphasizes independent research, strong analytics, and the ability to influence product governance, user experience improvements, and logistics support across teams.