Logistics Operations Leader, North America

TikTok; Los Angeles (CA); On-site; USD 116,000 - 258,000; Full time

Job summary

TikTok Shop in Los Angeles is seeking a Logistics Solution Manager to shape scalable transportation strategies across the North American market. You will design and implement logistics processes, integrate multiple service providers, and establish SOPs, SLAs, and dashboards for end-to-end operations.

The role demands 5+ years in logistics or e-commerce logistics, strong analytical skills, and excellent cross-functional communication to optimize cost, service quality, and compliance with

Qualifications

• 5+ years of experience in logistics operations, transportation management, supply chain operations, logistics program management, or e-Commerce logistics.
• Direct experience with transportation operations, consolidated shipping, linehaul, compliance handoff, or logistics coordination in the North American market.
• Strong understanding of carrier operations, warehouse handoffs, transportation milestones, SLA design, and operational exception management.
• Ability to design operating processes from zero to one and convert ambiguous business needs into executable SOPs, SLA mechanisms, and service-provider management routines.
• Strong analytical skills, including the ability to interpret logistics performance data, cost drivers, service quality metrics, and customer experience indicators.
• Excellent communication skills and the ability to work with cross-functional teams across operations, customer service, product, settlement, legal, customs, compliance, and external partners.

Responsibilities

• Design and implement logistics operating processes that support reliable transportation, warehouse handoffs, and downstream delivery coordination in the North American market.
• Integrate the capabilities of multiple service providers to design the most suitable logistics product for TikTok merchants, balancing cost advantage, delivery timeliness, service reliability, and customer experience.
• Establish SOPs, process maps, escalation paths, and operating dashboards for each stage of the logistics flow.
• Design, monitor, and continuously refine SLAs across pickup, consolidation, linehaul, customs clearance, handoff, delivery coordination, exception handling, and service recovery.
• Manage relevant service providers, including carriers, customs brokers, warehouse partners, and other logistics vendors; drive performance reviews, issue resolution, and service improvement plans.
• Coordinate internal teams, including logistics procurement, warehouse operations, product, merchant-facing teams, settlement, customs, and compliance, to ensure and optimize service quality at each stage.
• Continuously reduce operating cost while improving service quality, delivery experience, process stability, and merchant-facing logistics experience.
• Monitor operational performance and cost-to-serve, identify bottlenecks, lead root-cause analysis, and drive end-to-end implementation of improvement actions.
• Work closely with the customs/trade compliance team to manage compliance-related operations and ensure logistics flows align with relevant regulatory and clearance requirements.

Skills

Logistics operations

North America logistics

SLA design

Process design

Data analysis

Cross-functional communication

Job description

TikTok Shop in Los Angeles is seeking a Logistics Solution Manager to shape scalable transportation strategies across the North American market. You will design and implement logistics processes, integrate multiple service providers, and establish SOPs, SLAs, and dashboards for end-to-end operations.

The role demands 5+ years in logistics or e-commerce logistics, strong analytical skills, and excellent cross-functional communication to optimize cost, service quality, and compliance with