Fulfillment Operations Lead – Global e‑Commerce

TikTok; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

TikTok Shop's Supply Chain & Logistics is seeking an experienced Fulfillment Node Operations Manager to oversee end-to-end e-commerce fulfillment, including inbounding, pick/pack, and outbound processes, in a dynamic Houston area setting.

The role targets optimizing safety, productivity, quality, and costs, while leading strategic projects and coordinating with third-party providers to drive a world-class operation. Strong PM and Lean-style improvement are valued.

Qualifications

• Bachelor's degree in Business, Logistics, Operations, Engineering, or related field.
• 5 years of experience managing third-party logistics providers/vendors.
• Strong project management and continuous improvement skills.
• Experience managing inbound, outbound, or quality operations with understanding of key metrics (inputs/outputs).
• Track record of success in operations management, including problem solving, capacity planning, cost management.

Responsibilities

• Manage end to end e-commerce fulfillment operations including inbounding goods, pick, pack and outbound operations.
• Owns and delivers operational KPIs and cost targets for the regional areas of responsibility, including safety, productivity, quality, and financial goals.
• Provide strategic and long-term planning inputs including peak season planning.
• Drives continuous improvement to optimize operations and improve productivity.
• Champion strategic projects that have network-wide impact.
• Leverages cross functional teams and third party service providers to run a world class fulfillment operation and solicit ideas to solve problems.
• Establishes objectives and metrics for node operations in the areas of safety, quality, productivity, and customer experience.
• Sets clear goals and expectations for team members, measure performance and provide feedback.

Skills

Project management

Continuous improvement

Problem solving

Capacity planning

Cost management

Education

Bachelor's degree in Business, Logistics, Operations, Engineering, or related field

Job description

TikTok Shop's Supply Chain & Logistics is seeking an experienced Fulfillment Node Operations Manager to oversee end-to-end e-commerce fulfillment, including inbounding, pick/pack, and outbound processes, in a dynamic Houston area setting.

The role targets optimizing safety, productivity, quality, and costs, while leading strategic projects and coordinating with third-party providers to drive a world-class operation. Strong PM and Lean-style improvement are valued.