Global Logistics Experience Operations Manager

TikTok; Seattle (WA); On-site; USD 116,000 - 198,000; Full time

Job summary

TikTok is seeking a Logistics Operations professional based in Seattle to optimize the end-to-end consumer logistics experience for our international e-Commerce business. You will partner with U.S.

logistics teams, leverage data insights, and translate market benchmarks into actionable improvements across policies and platform processes. You will lead cross-functional projects from issue to solution, drive innovative business models for overseas markets, and monitor key metrics to boost user

Qualifications

• Bachelor’s degree or above.
• 5+ years of experience in platform logistics operations, strategic planning, or business analysis.
• Strong analytical and problem-solving skills.
• Excellent communication, collaboration, and stakeholder management skills.

Responsibilities

• Partner with U.S. logistics teams to identify consumer pain points and deliver solutions that enhance the end-to-end logistics experience.
• Drive innovation in business models and product solutions for overseas markets to strengthen logistics capabilities, increase user conversion, and improve consumer satisfaction.
• Leverage data analysis to uncover insights, monitor key metrics, and continuously optimize logistics operations and processes.
• Translate market insights and benchmarking into actionable strategies, working with merchant and governance teams to refine policies and enhance the platform environment.
• Lead cross-functional projects end-to-end: identify issues, propose and implement solutions, and ensure iterative improvements.

Skills

Analytical skills

Problem-solving

Communication

Stakeholder management

Collaboration

Education

Bachelor’s degree or above

Job description

TikTok is seeking a Logistics Operations professional based in Seattle to optimize the end-to-end consumer logistics experience for our international e-Commerce business. You will partner with U.S.

logistics teams, leverage data insights, and translate market benchmarks into actionable improvements across policies and platform processes. You will lead cross-functional projects from issue to solution, drive innovative business models for overseas markets, and monitor key metrics to boost user