Seasonal Winter Spa Lead — Elevate Guest Experience

The William Vale; New York (NY); On-site; USD 60,000 - 100,000; Full time

Job summary

The William Vale in New York is seeking a Winter Spa Manager (Seasonal) to lead the spa team with hands-on leadership and proactive guest service. The role focuses on maintaining high standards of operation and hospitality during the winter season, ensuring smooth daily spa activities and staff coordination.

Ideal candidates will have a strong background in customer service leadership, with excellent communication and organizational skills, and the ability to manage shifts including weekends and

Qualifications

• Minimum of 4 years of customer service experience.
• Minimum of 2 years of hospitality leadership experience.
• Ability to lift and transport up to 25 pounds.
• Able to work outdoors in cold temperatures (snow, wind, rain).
• Capacity to work varied shifts, including weekends and holidays.

Responsibilities

• Oversee spa operations and lead the Winter Spa team.
• Conduct pre-shift meetings and communicate updates to staff.
• Train new hires on operations and Forbes standards.
• Manage scheduling, reporting and daily spa operations.
• Address guest concerns promptly and professionally.
• Provide calm, professional handling of difficult situations and emergencies.
• Document incidents according to established protocols.

Skills

Customer service

Team leadership

Communication

Job description

The William Vale in New York is seeking a Winter Spa Manager (Seasonal) to lead the spa team with hands-on leadership and proactive guest service. The role focuses on maintaining high standards of operation and hospitality during the winter season, ensuring smooth daily spa activities and staff coordination.

Ideal candidates will have a strong background in customer service leadership, with excellent communication and organizational skills, and the ability to manage shifts including weekends and