Seasonal Winter Spa Manager — Guest Experience & Team Leader

SaunaNews; New York (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Seasonal leadership role

Job summary

SaunaNews is seeking a seasonal head to lead the Winter Spa team at The William Vale in Brooklyn. You will organize and oversee guest services, coach staff, and ensure smooth operations across shifts, schedules, and incident handling.

The ideal candidate brings at least 4 years in customer service and 2 years in hospitality leadership, with the ability to work outdoors in cold weather and handle varied shifts including weekends and holidays.

Qualifications

• At least 4 years of customer-service experience.
• At least 2 years of hospitality leadership.
• Ability to work outdoors in cold weather.

Responsibilities

• Oversee Winter Spa team and lead shift pre-meeting sessions.
• Train, coach, evaluate and recognize team members; train new staff on procedures and Forbes standards.
• Monitor daily Winter Spa schedule, reporting and all work aspects.
• Greet guests and resolve issues promptly; report injuries per policy and apply disciplinary actions when needed.

Skills

Customer service

Hospitality leadership

Job description

SaunaNews is seeking a seasonal head to lead the Winter Spa team at The William Vale in Brooklyn. You will organize and oversee guest services, coach staff, and ensure smooth operations across shifts, schedules, and incident handling.

The ideal candidate brings at least 4 years in customer service and 2 years in hospitality leadership, with the ability to work outdoors in cold weather and handle varied shifts including weekends and holidays.