Winter Spa Manager

The William Vale; New York (NY); On-site; USD 60,000 - 100,000; Full time

Job summary

The William Vale in New York is seeking a Winter Spa Manager (Seasonal) to lead the spa team with hands-on leadership and proactive guest service. The role focuses on maintaining high standards of operation and hospitality during the winter season, ensuring smooth daily spa activities and staff coordination.

Ideal candidates will have a strong background in customer service leadership, with excellent communication and organizational skills, and the ability to manage shifts including weekends and

Qualifications

• Minimum of 4 years of customer service experience.
• Minimum of 2 years of hospitality leadership experience.
• Ability to lift and transport up to 25 pounds.
• Able to work outdoors in cold temperatures (snow, wind, rain).
• Capacity to work varied shifts, including weekends and holidays.

Responsibilities

• Oversee spa operations and lead the Winter Spa team.
• Conduct pre-shift meetings and communicate updates to staff.
• Train new hires on operations and Forbes standards.
• Manage scheduling, reporting and daily spa operations.
• Address guest concerns promptly and professionally.
• Provide calm, professional handling of difficult situations and emergencies.
• Document incidents according to established protocols.

Skills

Customer service

Team leadership

Communication

Job description

Description

Winter Spa Manager (Seasonal)

Intro

The William Vale aims to blend the authenticity of the Williamsburg neighborhood with a forward-thinking approach to the hospitality experience. The William Vale offers a comfortable contemporary atmosphere combined with intuitive design and modern comfort - we pride ourselves on offering warm hospitality to all.

Overview

Join us and continue your successful career as a hands-on, personable, motivated, pro in the role of Winter Spa Manager at The William Vale. The Winter Spa Manager is a key leadership role, overseeing the operation of the Winter Spa.

Responsibilities

• Monitor, coach, and support the spa team - placing an emphasis on teamwork.
• Conduct pre-shift meetings and liaise information to employees. Assist in supervising, training, evaluating, coaching, recognizing employees within the Winter Spa team.
• Conduct training of new hires - with special attention to operational procedures and Forbes standards.
• Oversee scheduling, reporting, and all operational aspects required for daily operations of the Winter Spa.
• Handle guest concerns in a prompt and professional manner.
• Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice over the phone and in-person, listen closely to understand needs, and respond with appropriate and urgent action. Extend assistance in order to resolve guest problems. Stay calm and confident when navigating difficult conversations, during emergency situations, and during periods of heavy hotel activity.
• Report all injuries in compliance with The William Vale's established protocols.
• Conduct disciplinary action when needed.
• Any other duties as assigned by management.

Skills

• Authentic and engaging leader in the industry! Genuine smile, hearty laugh, sympathetic ear, strong and even hand as needed. You are a Pro.
• Strong verbal and written communication aptitude.
• Outstanding organizational and time management processes.
• Maintain a high level of professionalism in all interactions/situations.
• Strategic and seasoned business acumen.
• Ability to develop, plan, and implement short and long-range goals.
• Exhibits a high level of professionalism in all interactions/situations.

Qualifications

• Minimum of (4) years of customer service experience.
• Minimum of (2) years of hospitality leadership experience.
• Ability to lift and transport up to 25 pounds.
• Able to withstand prolonged walking, standing, stretching, bending and kneeling without restriction.
• Able to work outdoors in cold temperatures (snow, wind, rain).
• Capacity to work varied shifts, including weekends and holidays.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.