Winter Spa Manager (Seasonal)

The William Vale; New York (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

The William Vale in New York is seeking a hands-on Winter Spa Manager who will lead the spa team and ensure Forbes-standard guest experiences. You will oversee daily operations, staff coaching, scheduling, and guest issue resolution to maintain calm, friendly, and efficient service across all spa areas.

Ideal candidates bring at least 2 years of hospitality leadership and 4 years in customer service, with the stamina to work outdoors in cold weather and varied shifts, including weekends and

Qualifications

• Minimum of 4 years of customer service experience.
• Minimum of 2 years of hospitality leadership experience.
• Ability to lift and transport up to 25 pounds.
• Able to withstand prolonged walking, standing, stretching, bending and kneeling without restriction.
• Able to work outdoors in cold temperatures (snow, wind, rain).
• Capacity to work varied shifts, including weekends and holidays.

Responsibilities

• Monitor, coach, and support the spa team with emphasis on teamwork.
• Conduct pre-shift meetings and communicate information to employees.
• Oversee scheduling, reporting, and operational aspects of daily spa operations.
• Handle guest concerns promptly and professionally.
• Greet guests warmly and respond to needs with urgency.
• Report injuries per established protocols and conduct disciplinary actions when needed.
• Perform other duties as assigned by management.

Skills

Customer service

Leadership

Communication

Organization

Problem solving

Guest relations

Job description

Intro

The William Vale aims to blend the authenticity of the Williamsburg neighborhood with a forward-thinking approach to the hospitality experience. The William Vale offers a comfortable contemporary atmosphere combined with intuitive design and modern comfort – we pride ourselves on offering warm hospitality to all.

Intro

The William Vale aims to blend the authenticity of the Williamsburg neighborhood with a forward-thinking approach to the hospitality experience. The William Vale offers a comfortable contemporary atmosphere combined with intuitive design and modern comfort – we pride ourselves on offering warm hospitality to all.

We understand that for our colleagues to give their best work, we must meet (and exceed!) their expectations as an employer. We promote a culture of respect, diversity, career growth and fun. Success awaits motivated individuals who join our team.

Overview

Join us and continue your successful career as a hands-on, personable, motivated, pro in the role of Winter Spa Manager at The William Vale. The Winter Spa Manager is a key leadership role, overseeing the operation of the Winter Spa.

Responsibilities

• Monitor, coach, and support the spa team – placing an emphasis on teamwork.
• Conduct pre-shift meetings and liaise information to employees. Assist in supervising, training, evaluating, coaching, recognizing employees within the Winter Spa team.
• Conduct training of new hires – with special attention to operational procedures and Forbes standards.
• Oversee scheduling, reporting, and all operational aspects required for daily operations of the Winter Spa.
• Handle guest concerns in a prompt and professional manner.
• Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice over the phone and in-person, listen closely to understand needs, and respond with appropriate and urgent action. Extend assistance in order to resolve guest problems. Stay calm and confident when navigating difficult conversations, during emergency situations, and during periods of heavy hotel activity.
• Report all injuries in compliance with The William Vale’s established protocols.
• Conduct disciplinary action when needed.
• Any other duties as assigned by management.

Skills

• Authentic and engaging leader in the industry! Genuine smile, hearty laugh, sympathetic ear, strong and even hand as needed. You are a Pro.
• Strong verbal and written communication aptitude.
• Outstanding organizational and time management processes.
• Maintain a high level of professionalism in all interactions/situations.
• Strategic and seasoned business acumen.
• Ability to develop, plan, and implement short and long-range goals.
• Exhibits a high level of professionalism in all interactions/situations.

Qualifications

• Minimum of (4) years of customer service experience.
• Minimum of (2) years of hospitality leadership experience.
• Ability to lift and transport up to 25 pounds.
• Able to withstand prolonged walking, standing, stretching, bending and kneeling without restriction.
• Able to work outdoors in cold temperatures (snow, wind, rain).
• Capacity to work varied shifts, including weekends and holidays.