Senior Guest Services Manager, Winter 26-27

Alterra Mountain Company; Mammoth Lakes (CA); On-site; USD 76,000 - 80,000; Full time

Benefits offered by this job

Free season pass for dependents

Free skiing at Alterra Resorts

Ski/snowboard lessons discounts

Equipment Rental discount

Friends and Family vouchers

Retail & Food discount

401k with company match

Job summary

Alterra Mountain Company’s Mammoth Mountain is seeking a Senior Guest Services Manager for the winter season. The role oversees daily operations across ticketing, guest services, and sales, ensuring smooth service and guest satisfaction.

The position requires strong leadership, experience in fast-paced ticketing, and proficiency with MMSA systems and Siriusware POS. Eligible candidates must have a high school diploma (two years of college preferred) and be prepared to work at multiple venue

Qualifications

• Experience managing a fast-paced ticketing operation and staff.
• Excellent communication skills and customer service focus.
• Knowledge of budgeting and departmental procedures.

Responsibilities

• Oversees daily operation of Main, Canyon, or Eagle Lodge ticket operations including Guest Services, Group Reservations, IKON fulfilment, and related sales activities.
• Collaborates with Marketing and IT on new products and process improvements.
• Works with the Ticketing Division and other departments to ensure a great guest experience.

Skills

Staff management

Communication skills

Budgeting

Ticketing systems

Siriusware POS

Education

High school diploma

2 years college preferred

Tools

Siriusware POS system

Job description

Senior Guest Services Manager, Winter 26-27

Mammoth Mountain

Mountain Operations

Mammoth Lakes, CA, United States

Full Time

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Job Description

Seasonal

At Mammoth Mountain, you will live the dream!

Work and play in the majestic mountains with a free season pass that opens the doors to adventure at all Alterra Resorts. Your whole family can share this excitement with free skiing for dependents and a range of valuable discounts. It is more than a job; it is an opportunity to embrace the beauty of Mammoth Lakes, California.

Benefits and perks of your adventure here:

• Ski passes for dependents (spouse/child(ren)/domestic partners) includes free skiing at other Alterra Resorts
• Free skiing at all Alterra Resorts
• Ski/snowboarding lessons discounts
• Equipment Rental discount
• Friends and Family vouchers
• Retail & Food discount
• 401k with company match

*Offers of employment may be contingent upon successful completion of a background check

A little about this position:

• Oversees the daily operation of Main, Canyon, or Eagle Lodge ticket operations. Includes Guest Services, Group Reservations, IKON fulfilment, frequency lift products, Sports School Sales, Activity Sales, Daily Reconciliation and Balancing, guest relations matters and management of the team.
• Has influence in all ticket area locations with respect to implementation of training plan, ticket sales systems, policies and procedures, Mammoth Way implementation for the business unit.
• Partners with Marketing and IT on development and implementation of new products offered throughout the season.
• Works collectively with Ticketing Division team members and other departments to ensure a great overall guest experience.

Requirements:

• Applicants should possess a high aptitude for Managing a fast-paced ticketing operation, while adhering to Guest Experience Standards, Staff Management Guidelines and Budgetary responsibilities. Applicants should be confident in working with Guest's to resolve difficult sales and service situations while functioning as a representative of Mammoth Mountain Leadership Team. Applicants must possess excellent communication skills, have strong knowledge of the Siriusware Sales POS system preferred.
• One year of full-time experience with MMSA ticket sales systems and procedures.
• High school graduate or equivalent required.
• Minimum two years of college education preferred.
• Strong knowledge and understanding of company internal procedures, software, scheduling, and training systems, and a proven track record with the organization.
• Individual must work at multiple venues throughout season.

Pay: $75,601.32 - $80,213.49 per year

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

Mammoth Mountain is an equal opportunity employer.