Seasonal Tech Support Analyst - On-Site PC & Network

Fanatics Betting & Gaming; Aberdeen (MD); On-site; USD 37,000 - 47,000; Part time

Job summary

Fanatics Commerce is seeking a Tech Support Analyst – Seasonal to deliver hands-on support for PC, Mac, mobile, and networked systems in our Aberdeen, MD warehouse environment. You will troubleshoot hardware, software, and connectivity issues under established procedures, communicating clearly with users at all levels.

You’ll document steps, contribute to knowledge base, and collaborate with cross-functional teams to minimize downtime while safeguarding data.

Qualifications

• Experience troubleshooting PC, Mac, and peripheral hardware/software issues.
• Strong communication in verbal and written form.
• Solid understanding of networking concepts (TCP/IP, DNS, LAN/WAN, VPN).
• Experience with Android and iOS devices and MDM platforms like SOTI MobiControl.
• Familiarity with ITSM platforms; ServiceNow preferred.

Responsibilities

• Collaborate with end users, peers, and higher support tiers to diagnose and document issues.
• Provide responsive technical support to minimize operational downtime.
• Document issues and solutions to support self-service knowledge base.
• Safeguard confidential data and manage access appropriately.
• Assist in end-user device provisioning and basic network tasks.

Skills

PC & Mac troubleshooting

Customer service

Communication skills

Problem solving

Education

High school diploma or equivalent; 3 years related work experience

Associate degree or college degree; 2 years related work experience

Tools

Windows OS

Mac OS

MS Office

Google Workspace

Zoom

Cisco AnyConnect

Box

Adobe Creative Cloud

SOTI MobiControl

ServiceNow

Cat6 cabling

Job description

Fanatics Commerce is seeking a Tech Support Analyst – Seasonal to deliver hands-on support for PC, Mac, mobile, and networked systems in our Aberdeen, MD warehouse environment. You will troubleshoot hardware, software, and connectivity issues under established procedures, communicating clearly with users at all levels.

You’ll document steps, contribute to knowledge base, and collaborate with cross-functional teams to minimize downtime while safeguarding data.