Tech Support Analyst - Seasonal (PC/Mac & Network)

Fanatics; Aberdeen (MD); On-site; USD 37,000 - 46,000; Full time

Job summary

Fanatics is seeking a Tech Support Analyst – Seasonal to deliver hands-on technical support for PC, Mac, mobile devices, and networked systems in a fast-paced warehouse environment. You will troubleshoot hardware, software, and connectivity issues, document findings, and escalate as needed to maintain uptime.

The role requires strong knowledge of Windows/Mac, MS Office, Google Workspace, and ITSM tools, with the ability to work independently and communicate clearly with users at all levels.

Qualifications

• High school diploma or equivalent with 3 years of related work experience or a college/associate degree with 2 years of related work experience.
• Experience in technical support resolving PC, Mac, and peripheral hardware/software issues.
• Strong networking knowledge including TCP/IP, DNS, VPN, LAN/WAN.

Responsibilities

• Diagnose and resolve hardware, software, network, VPN, and device issues.
• Provide end-user technical support across PC, Mac, and mobile devices.
• Maintain documentation and escalate complex problems to higher support levels.
• Protect confidential data and ensure proper access controls.

Skills

Windows OS

Mac OS

MS Office

Google Workspace

TCP/IP DNS

VPN

MDM SOTI

ITSM Platforms

Cat6 Cabling

Communication

Problem Solving

Education

High school diploma or equivalent

College or Associate degree

Tools

Cisco AnyConnect

Box

Adobe Creative Cloud

Zoom

ServiceNow

Job description

Fanatics is seeking a Tech Support Analyst – Seasonal to deliver hands-on technical support for PC, Mac, mobile devices, and networked systems in a fast-paced warehouse environment. You will troubleshoot hardware, software, and connectivity issues, document findings, and escalate as needed to maintain uptime.

The role requires strong knowledge of Windows/Mac, MS Office, Google Workspace, and ITSM tools, with the ability to work independently and communicate clearly with users at all levels.