Seasonal Desktop Support Technician

nonphoneworkathome; Obetz (OH); On-site; USD 25,000 - 39,000; Full time

Job summary

The Seasonal Desktop Support Analyst provides a single point of contact for end-users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance.

The Seasonal Desktop Support Analyst will also troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion and provide end-user

Qualifications

• Degree in Computer Science or 3+ years of equivalent work experience.
• Microsoft certifications.
• Hands-on hardware troubleshooting experience.
• Strong knowledge of PC hardware and internal components.
• Experience supporting iPads, iPhones, and Android devices.

Responsibilities

• Perform on-site analysis, diagnosis, and resolution of desktop problems for end-users and implement corrective solutions.
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software.
• Collaborate with LAN technicians and network administrators to ensure efficient operation of the desktop environment.
• Receive and respond to incoming calls, pages, and/or emails regarding desktop problems.
• Maintain inventory of monitors, keyboards, drives, network cards and other components.
• Document instances of desktop equipment failure, repair, installation and removal.

Skills

Analytical

Team-oriented

Prioritization

Technical troubleshooting

Education

Degree in CS or 3+ yrs exp

Microsoft certifications

Hardware troubleshooting

Tools

PC hardware knowledge

IBM Client Access for iSeries/AS400

TCP/IP networking

Job description

The Seasonal Desktop Support Analyst provides a single point of contact for end-users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance.

The Seasonal Desktop Support Analyst will also troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion and provide end-user