Seasonal Tech Support Analyst — On-Site (Warehouse)

Fanatics Betting & Gaming; Frazeysburg (OH); On-site; USD 25,000 - 39,000; Part time

Job summary

Fanatics Commerce seeks a Tech Support Analyst – Seasonal to provide hands-on technical support for PC, Mac, mobile, and networked systems in a fast-paced warehouse environment. You will diagnose issues, document resolutions, and empower users to resolve basic problems independently.

The role emphasizes collaboration across teams, strong customer service, and adherence to safety and procedures in Fanatics’ enterprise setting.

Qualifications

• One to three years of experience in technical support resolving PC, Mac and peripheral issues.
• Strong Windows and Mac OS knowledge, plus Office 365/Google Workspace.
• Solid networking basics including TCP/IP, DNS, VPN and LAN/WAN.
• Experience supporting Android and iOS devices and MDM platforms.

Responsibilities

• Diagnose and resolve hardware, software, and connectivity issues across devices.
• Provide responsive end-user support with clear documentation and follow-up.
• Assist in PC provisioning, software installs, and peripheral setup.
• Maintain confidentiality and handle sensitive system access appropriately.

Skills

Windows OS

Mac OS

Google Workspace

MS Office

Networking basics

iOS/Android support

ITSM tools (ServiceNow)

VPN/AD/DC concepts

Printer and peripheral support

Education

High school diploma or equivalent with 3 years of related experience

Tools

ServiceNow

SOTI MobiControl

Zoom

Cisco AnyConnect

Box

Adobe Creative Cloud

Job description

Fanatics Commerce seeks a Tech Support Analyst – Seasonal to provide hands-on technical support for PC, Mac, mobile, and networked systems in a fast-paced warehouse environment. You will diagnose issues, document resolutions, and empower users to resolve basic problems independently.

The role emphasizes collaboration across teams, strong customer service, and adherence to safety and procedures in Fanatics’ enterprise setting.