Seasonal Tax Office Receptionist | Client Concierge

H&R Block, Inc.; Cary (NC); On-site; USD 18,000 - 23,000; Part time

Job summary

H&R Block is seeking a Seasonal Client Service Professional / Receptionist to warmly greet clients, manage check-in, and coordinate scheduling in an in-person Cary, NC office. You will support a team of tax professionals, handle documents, and maintain a professional, organized office environment throughout tax season.

This entry-level, in-person role offers training and potential progression into tax preparation or office leadership while emphasizing confidentiality and strong customer service.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills with team collaboration.
• Ability to multitask and manage competing priorities.
• Excellent organizational skills with attention to detail.
• Proficiency with basic computer programs (Microsoft Office, scheduling tools, Teams).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, match clients with the right tax professional.
• Manage check-in and intake processes, scan and organize documents.
• Maintain clean, professional office environment.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service experience

Interpersonal skills

Communication skills

Multitasking

Organizational skills

MS Office / Teams

Scheduling systems

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a Seasonal Client Service Professional / Receptionist to warmly greet clients, manage check-in, and coordinate scheduling in an in-person Cary, NC office. You will support a team of tax professionals, handle documents, and maintain a professional, organized office environment throughout tax season.

This entry-level, in-person role offers training and potential progression into tax preparation or office leadership while emphasizing confidentiality and strong customer service.