Seasonal Tax Office Receptionist & Client Concierge

H&R Block, Inc.; Aberdeen (NC); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block in Durham, NC is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office and support daily operations. You will greet clients, manage scheduling, and connect clients with the appropriate tax professional, ensuring an accurate check-in and smooth intake process.

This in-person role requires strong communication, multitasking, and organization, with availability for evenings and weekends during tax season, offering growth toward tax

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Excellent organizational skills with attention to detail.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including document handling.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals and team members for seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Communication

Team collaboration

Office software

Shift flexibility

Education

High school diploma

Tools

Microsoft Office

Scheduling systems

Job description

H&R Block in Durham, NC is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office and support daily operations. You will greet clients, manage scheduling, and connect clients with the appropriate tax professional, ensuring an accurate check-in and smooth intake process.

This in-person role requires strong communication, multitasking, and organization, with availability for evenings and weekends during tax season, offering growth toward tax