Tax Season Client Concierge & Office Coordinator

H&R Block, Inc.; North Carolina; Sur place; USD 17 000 - 22 000; Plein temps

Résumé du poste

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage scheduling in a face-to-face office in North Carolina.

You will support daily office operations and work closely with tax professionals to connect clients with the right expert. The role emphasizes a welcoming front desk presence, accuracy in document intake, and maintaining a professional environment.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs (MS Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsabilités

• Greet clients warmly and project a professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth experience.
• Collaborate with tax professionals and team members for seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Connaissances

Client service

Interpersonal skills

Multitasking

Organization

Confidentiality

Team collaboration

Office etiquette

Formation

High school diploma/GED

Outils

Microsoft Office

Teams

Scheduling systems

Description du poste

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage scheduling in a face-to-face office in North Carolina.

You will support daily office operations and work closely with tax professionals to connect clients with the right expert. The role emphasizes a welcoming front desk presence, accuracy in document intake, and maintaining a professional environment.