Seasonal Tax Office Front Desk Specialist

H&R Block, Inc.; Los Angeles (CA); On-site; USD 25,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Los Angeles to welcome clients in person, manage scheduling, and support daily office operations. This entry point offers training and ongoing potential to grow into tax preparation or office leadership.

The role emphasizes patient, professional client service, confidentiality, and teamwork with tax professionals. It is an in-person position requiring evening and weekend availability during tax season.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills with team collaboration.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Proficiency with basic computer programs (Microsoft Office, Teams) and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication

Team collaboration

Multitasking

Attention to detail

Office software

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Los Angeles to welcome clients in person, manage scheduling, and support daily office operations. This entry point offers training and ongoing potential to grow into tax preparation or office leadership.

The role emphasizes patient, professional client service, confidentiality, and teamwork with tax professionals. It is an in-person position requiring evening and weekend availability during tax season.