Seasonal Support Lead - Flexible Hours & Store Ops Leader

Five Below; Towson (MD); On-site; USD 22,000 - 28,000; Full time

Job summary

Five Below is seeking a Store Leadership role in Towson, MD, focusing on delivering a WOW customer experience from checkout to stock management. You will train associates, oversee daily operations, and act as Manager on Duty when needed.

Responsibilities include supervising staff, handling opening/closing duties, and driving sales while maintaining strong customer service and compliance with policies. A minimum of 1 year in management is preferred, with excellent communication skills.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Greet and assist customers to ensure a fast, friendly checkout experience.
• Train crew on customer service to deliver a WOW customer experience.
• Oversee daily activities of store associates and ensure duties are performed effectively.
• Assist with receiving, unpacking, and organizing stock for quick shelf placement.
• Act as Manager on Duty and oversee store operations, staff, and customer service.
• Open or close the store as needed, including cash handling and security.
• Support onboarding and ongoing training of associates on policies and procedures.
• Drive store sales and control expenses through merchandising and staff performance.
• Collaborate with leadership on merchandising procedures and store recovery.
• Perform store maintenance including cleaning and stockroom upkeep.

Skills

Verbal and written communication

Multi-tasking

Creative thinking

Maintaining composure under pressure

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is seeking a Store Leadership role in Towson, MD, focusing on delivering a WOW customer experience from checkout to stock management. You will train associates, oversee daily operations, and act as Manager on Duty when needed.

Responsibilities include supervising staff, handling opening/closing duties, and driving sales while maintaining strong customer service and compliance with policies. A minimum of 1 year in management is preferred, with excellent communication skills.