Seasonal Store Lead - Flexible Schedule & Customer Service

Five Below Inc; Cambridge (OH); On-site; USD 15,000 - 18,000; Full time

Job summary

Five Below is seeking an energetic Store Manager on Duty to lead daily operations, supervise associates, and drive friendly, fast checkout experiences. You’ll partner with the leadership team to ensure merchandise is well presented and customer needs are met.

The role is hourly with scheduling including days, evenings, and weekends. A High School diploma and at least one year of management experience are expected, along with strong communication and the ability to multi-task under pressure.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the BEST customer service experience; ensuring that each guest has a fast, friendly check-out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Occasionally manages opening or closing the store, including cash, doors, alarms, and daily operations.
• Supports onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and procedures.
• Drives store sales and controls expenses by optimizing merchandising, staff performance, and customer service.
• Partners with store leadership in merchandising procedures and World Recovery.
• Performs store maintenance including trash, cleaning bathrooms, and stock room upkeep.

Skills

Verbal communication

Written communication

Multi-tasking

Creative thinking

Staying calm under pressure

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is seeking an energetic Store Manager on Duty to lead daily operations, supervise associates, and drive friendly, fast checkout experiences. You’ll partner with the leadership team to ensure merchandise is well presented and customer needs are met.

The role is hourly with scheduling including days, evenings, and weekends. A High School diploma and at least one year of management experience are expected, along with strong communication and the ability to multi-task under pressure.