Seasonal Stock & Customer Service Specialist

Michaels Stores; Boardman Township (OH); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Employee discounts

401(k) matching

Medical insurance

Job summary

Michaels Stores in Youngstown, OH is seeking a Team Member to help customers, locate products, and ensure a fast, friendly checkout experience. You will unload trucks, stock merchandise, and maintain planograms to keep the store well merchandised and in stock.

Responsibilities include enrolling customers in Rewards and Private Label Credit Cards, educating on VOC surveys, and supporting omni-channel processes such as Buy Online Pickup in Store and Ship From Store.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers locate products and provide solutions.
• Provide fast, friendly checkout with cash handling to standards.
• Enroll customers in Rewards and Private Label Credit Cards.
• Educate customers on the Voice of Customer survey and Omni channel processes (BOPIS, SFS).
• Assist with truck unload, stocking, and planograms (POGs).
• Maintain in-stock store and merchandise recovery.
• Support shrink and safety programs.
• Follow SOPs and company policies.
• Interact respectfully and be a role model for team members.
• Cross-trained in Custom Framing selling and production.

Skills

Customer service

Retail experience

Job description

Michaels Stores in Youngstown, OH is seeking a Team Member to help customers, locate products, and ensure a fast, friendly checkout experience. You will unload trucks, stock merchandise, and maintain planograms to keep the store well merchandised and in stock.

Responsibilities include enrolling customers in Rewards and Private Label Credit Cards, educating on VOC surveys, and supporting omni-channel processes such as Buy Online Pickup in Store and Ship From Store.