Seasonal Sports Experience Specialist Remote

Novig; New York (NY); Remote; USD 28,413 - 40,467; Full time

Benefits offered by this job

Health insurance

Paid holidays

Paid sick leave

401(k) + Company Match

Job summary

Novig is seeking a Seasonal Customer Experience Specialist to be the voice and backbone of user support during live sports events. You’ll handle high‑volume chats and emails via Intercom, resolve time‑sensitive issues, and keep the platform running smoothly when NFL and NBA slates are in full swing.

You stay calm under pressure, own every interaction from first message to resolution, explain complex betting mechanics clearly, and maintain an empathetic brand voice across chat and email.

Qualifications

• Strong, clear communication under pressure.
• Ability to de-escalate frustrated users and provide thoughtful responses.
• Ownership of customer interactions from start to resolution.
• Experience supporting users across chat and email channels.
• Familiarity with sports betting concepts is a plus.

Responsibilities

• Handle high-volume chats and emails during live sports events.
• Resolve time-sensitive issues quickly and accurately.
• Maintain brand voice and provide clear explanations of platform mechanics.

Skills

Strong communicator

De-escalation

Ownership mindset

Multichannel support

Calm under pressure

Sports knowledge

Tools

Intercom

Job description

Novig is seeking a Seasonal Customer Experience Specialist to be the voice and backbone of user support during live sports events. You’ll handle high‑volume chats and emails via Intercom, resolve time‑sensitive issues, and keep the platform running smoothly when NFL and NBA slates are in full swing.

You stay calm under pressure, own every interaction from first message to resolution, explain complex betting mechanics clearly, and maintain an empathetic brand voice across chat and email.