Remote Seasonal Customer Experience Specialist II

SupportNinja; Texas; Remote; USD 22,000 - 28,000; Full time

Benefits offered by this job

Remote work option

Company-provided equipment

Project completion bonus: $1,500

Job summary

SupportNinja is hiring a Seasonal Customer Service Representative II in Texas. The role handles customer inquiries across phone, email and chat, providing product guidance and resolving moderately complex issues. It offers a remote/WAH setup and company-provided equipment.

Requirements include at least two years in customer service, strong communication skills, and experience with CRM systems. A project completion bonus of $1,500 is included.

Qualifications

• Minimum of two (2) years of customer service experience, preferably in call centers or customer support environments.
• Strong verbal and written communication skills and ability to handle complex inquiries.
• Experience with CRM systems and customer interaction tools; proficient with computers and business applications.

Responsibilities

• Respond to customer inquiries via up to two channels (phone, email, chat).
• Provide product and service information and resolve moderately complex issues.
• Document interactions and manage escalations with cross-functional teams.
• Meet or exceed KPIs and contribute to continuous process improvements.

Skills

Customer service experience

Verbal communication

Written communication

CRM systems

Problem solving

Multi-tasking

Attention to detail

Tools

CRM platforms

Computers & business apps

Job description

SupportNinja is hiring a Seasonal Customer Service Representative II in Texas. The role handles customer inquiries across phone, email and chat, providing product guidance and resolving moderately complex issues. It offers a remote/WAH setup and company-provided equipment.

Requirements include at least two years in customer service, strong communication skills, and experience with CRM systems. A project completion bonus of $1,500 is included.