Remote Customer Experience Specialist — Sports Support

novig.us; New York (NY); Remote; USD 30,307 - 38,572; Full time

Benefits offered by this job

Equity

Health coverage

Tools for success

Paid holidays

Paid sick and safe leave

401(k) + Company Match

Job summary

Novig is building America's #1 sports prediction market. We are looking for a Customer Experience Specialist (Seasonal) in New York to own live chats and emails, resolve time-sensitive issues during major game slates, and keep the platform running smoothly when every second counts.

You will handle inquiries via Intercom, de-escalate frustrated users, communicate clearly and empathetically, and share feedback to help improve macros, FAQs, and internal docs from a fast-paced, remote-first

Job description

Novig is building America's #1 sports prediction market. We are looking for a Customer Experience Specialist (Seasonal) in New York to own live chats and emails, resolve time-sensitive issues during major game slates, and keep the platform running smoothly when every second counts.

You will handle inquiries via Intercom, de-escalate frustrated users, communicate clearly and empathetically, and share feedback to help improve macros, FAQs, and internal docs from a fast-paced, remote-first