Seasonal Global Omnichannel Customer Support Specialist

Simple Life App; Oregon; Hybrid; USD 25,000 - 33,000; Part time

Job summary

Simple Life is seeking Seasonal Customer Support Specialists to assist customers across phone, live chat, and email. You’ll handle international inquiries, billing questions, and product-related requests with empathy and efficiency.

You will work in a fast-paced environment, adapt quickly to product updates, and contribute to a high-quality customer experience across channels during the seasonal period.

Qualifications

• 1–1.5 years of recent customer support experience.
• Experience across phone, live chat and email (omnichannel).
• Experience supporting international markets, preferably US.
• Excellent spoken and written English.
• Ability to stay calm and professional with difficult customers.
• Strong problem solving and prioritization skills.

Responsibilities

• Provide high-quality customer support across phone, live chat, and email.
• Assist international customers with subscriptions, billing, and account issues.
• Handle challenging interactions with empathy and de-escalation.
• Take ownership and provide timely resolutions.
• Manage multiple conversations in a high-volume environment.
• Follow internal processes and maintain a customer-first approach.
• Meet performance expectations for satisfaction, quality, and productivity.
• Collaborate with Team Leads to ensure smooth daily operations.

Skills

Omnichannel support

Customer support

De-escalation

Active listening

Problem solving

Time management

Communication skills

Prioritization

Tools

Attlasian

Intercom

Job description

Simple Life is seeking Seasonal Customer Support Specialists to assist customers across phone, live chat, and email. You’ll handle international inquiries, billing questions, and product-related requests with empathy and efficiency.

You will work in a fast-paced environment, adapt quickly to product updates, and contribute to a high-quality customer experience across channels during the seasonal period.