Remote Sports Streaming Support Specialist

FloSports, Inc.; United States; À distance; USD 25 000 - 33 000; Plein temps

Avantages offerts par ce poste

Top Workplace recognition

All-hands events in Austin

Equity awards for top performers

Medical, dental and vision plans

401(K) company match

Résumé du poste

FloSports is seeking a proactive Customer Support team member to ensure subscribers across our sports channels enjoy seamless streaming experiences. You’ll listen, troubleshoot, document, and resolve issues via email, chat, and phone, while building strong customer relationships and escalating complex problems when needed.

You will join a high-energy team that works flexible hours around live events, including weekends and evenings, with a focus on quality service, teamwork, and continuous

Qualifications

• Experience in HelpDesk or CRM databases
• 1-2 years’ experience in customer service
• 1-2 years in call center or phone support positions
• Ability to adapt quickly in a fast pace environment
• Proficient in technical troubleshooting
• Knowledge of digital streaming services and devices such as Apple TV, iTunes, Roku, and/or FireTV
• Ability to work from home with access to a high speed internet router
• Ability to establish customer relationships in a fast-paced environment
• Energetic and personable with the ability to convey patience and empathy
• Positive and professional attitude
• Excellent computer skills; knowledge of G-Suite with strong written and verbal communication skills
• Team-player mentality with enthusiasm for exceeding individual goals
• Masterful problem-solving skills that include thinking outside of the box and customer advocacy
• Flexible schedule and ability to work nights, weekends and holidays

Responsabilités

• Provide quick, confident, and friendly responses to all subscribers via email, chat and phone
• Actively listen and ask relevant questions to understand and troubleshoot issues, determine root cause, and help find the right solution for the customer
• Become an expert on our products and services by completing training, effectively using resources and asking questions
• Successfully meet all agent metrics and contribute to the department’s quarterly goals
• Maintain and update customer accounts, subscriptions, and billing information per department policies
• Serve as the voice of the customer and know when to escalte technical issues, outages and streaming quality concerns that affect the viewer experience
• Contribute to the team and customer knowledge base
• Partner and collaborate with teammates to achieve individual and team goals
• Actively participate in team discussions and share feedback on what is working, what is not working and new ideas.

Connaissances

HelpDesk CRM

Customer Service

Call Center

Communication

Adaptability

Technical Troubleshooting

Streaming Knowledge

Work from Home

Team Player

Problem Solving

Flexible Schedule

Outils

G-Suite

Description du poste

FloSports is seeking a proactive Customer Support team member to ensure subscribers across our sports channels enjoy seamless streaming experiences. You’ll listen, troubleshoot, document, and resolve issues via email, chat, and phone, while building strong customer relationships and escalating complex problems when needed.

You will join a high-energy team that works flexible hours around live events, including weekends and evenings, with a focus on quality service, teamwork, and continuous