Seasonal Global Customer Support Specialist (Omnichannel)

Simple Life; New York (NY); Hybrid; USD 25,000 - 34,000; Part time

Job summary

Simple Life is seeking experienced Seasonal Customer Support Specialists to join during a busy period. You will support customers via phone, live chat, and email, delivering empathetic, professional, and efficient service across international markets.

Ideal candidates have 1–1.5 years of experience in customer support, strong English, and the ability to handle multiple conversations in a fast-paced, structured environment. Previous exposure to Atlassian/Intercom is a plus.

Qualifications

• 1–1.5 years of recent Customer Support experience (B2C preferred).
• Experience across phone, live chat, and email (omnichannel).
• Experience supporting international markets (prefer US).
• Excellent spoken and written English.
• Strong de-escalation, listening, and problem-solving skills.

Responsibilities

• Provide high-quality support across phone, chat, and email; switch channels as needed.
• Assist international customers with subscriptions, billing, accounts, and product inquiries.
• Handle difficult interactions with empathy and professionalism to de-escalate.
• Own customer inquiries; ensure timely and accurate resolutions.
• Manage multiple conversations in a high-volume environment; stay organized.

Skills

Customer support

Omnichannel support (phone, chat, mail

International customers

English proficiency

De-escalation

Problem solving

Multitasking

Organizational skills

Adaptability & feedback

Tools

Atlassian

Intercom

Job description

Simple Life is seeking experienced Seasonal Customer Support Specialists to join during a busy period. You will support customers via phone, live chat, and email, delivering empathetic, professional, and efficient service across international markets.

Ideal candidates have 1–1.5 years of experience in customer support, strong English, and the ability to handle multiple conversations in a fast-paced, structured environment. Previous exposure to Atlassian/Intercom is a plus.