Remote Part-Time Customer Support Specialist (Instagram)

Slash Staffing LLC; United States; Remote; USD 21,000 - 30,000; Part time

Job summary

VividSportsVault is seeking a remote Customer Service Representative to handle customer messages across Instagram, Whatnot, and email, delivering friendly, responsive support.

You will track orders, provide shipping updates, answer questions, and maintain records, while upholding a professional, customer-focused approach in a fast-paced ecommerce environment.

This part-time remote role requires clear American English and the ability to multitask across platforms.

Qualifications

• Strong written and verbal English communication with a clear American accent.
• Friendly, professional, and customer-focused attitude.
• Ability to multitask and manage multiple conversations at once.
• Experience with e-commerce or online customer support is a plus.
• Proficient with Instagram, Whatnot, email platforms, and online systems.
• Previous customer service experience preferred.
• Strong organizational skills and attention to detail.
• Ability to work independently and respond in a timely manner.

Responsibilities

• Respond to customer messages on Instagram, Whatnot, email, and other platforms.
• Provide excellent customer service and maintain a positive customer experience.
• Assist customers with: Shipping updates, Order questions, Missing packages, Product inquiries, Repack information.
• Resolve customer concerns quickly and professionally.
• Track orders and organize customer information.
• Keep detailed records of customer interactions and issues.
• Communicate updates clearly with the VividSportsVault team.
• Follow up with customers regarding orders, inquiries, and support requests.
• Handle inbound customer inquiries and occasional outbound follow-ups.
• Maintain professionalism and a friendly attitude in all customer interactions.
• Manage and maintain basic social media presence (Instagram, Whatnot, etc.).

Skills

Instagram

product management

+12

Job description

VividSportsVault is seeking a remote Customer Service Representative to handle customer messages across Instagram, Whatnot, and email, delivering friendly, responsive support.

You will track orders, provide shipping updates, answer questions, and maintain records, while upholding a professional, customer-focused approach in a fast-paced ecommerce environment.

This part-time remote role requires clear American English and the ability to multitask across platforms.