Guest Experience & Ski School Reservations Specialist

Sugarbush Resort; Warren (VT); On-site; USD 25,000 - 28,000; Full time

Job summary

The Sugarbush Ski & Ride School is seeking Sales and Reservations Agents for the 26/27 Winter Season. Agents are the front line for the Ski & Ride School, handling phones, walk-up sales, and email inquiries. This role combines guest services, point-of-sale, and accurate reservation data entry.

Agents must understand, retain, and explain all lesson programs and sell lift tickets and rentals. This is a full or part-time position with a pay range of $18-$20/hour depending on experience.

Qualifications

• Customer service or front desk experience desirable.
• Strong communication and computer skills.
• Must be comfortable dealing with stressful situations.

Responsibilities

• Answer phones and handle all aspects of a guest's reservation for Ski & Ride School programs.
• Sell Ski & Ride School products and other resort products including lift tickets.
• Manage receipts and account for sales with an accurate daily cash out.
• Provide information, solve guests scheduling conflicts, and perform other related guest service duties.
• Use a multi-line phone and computerized reservation system and POS system.
• Email follow-up and confirmation letters to guests the same day as booking the reservation.
• Provide accurate resort-wide information in a friendly, professional manner.
• Checking voice mail and returning calls multiple times daily.
• Monitor and resolve guest's reservations and scheduling needs and issues.
• Become acquainted with Ski & Ride School Instructors to best fit guests with coaches.
• Choosing the correct product with the correct discount on the correct day of the week for the correct person.
• Always maintain a calm demeanor and give courteous responses even during the most demanding and hectic days.
• Agents work in three locations: Children's Ski School (The Schoolhouse), Private/Adult Group Lessons (The Farmhouse) and Call Center (lower level in The Farmhouse). Location flexibility and knowledge of each location are essential to job performance.

Skills

Customer service

Communication

Computer skills

Stress management

Education

High school education

Job description

The Sugarbush Ski & Ride School is seeking Sales and Reservations Agents for the 26/27 Winter Season. Agents are the front line for the Ski & Ride School, handling phones, walk-up sales, and email inquiries. This role combines guest services, point-of-sale, and accurate reservation data entry.

Agents must understand, retain, and explain all lesson programs and sell lift tickets and rentals. This is a full or part-time position with a pay range of $18-$20/hour depending on experience.