Seasonal Service Specialist — In-Store & BOPIS

Macy's; Florida; On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Merchandise discounts

401(k) match

Paid time off

Job summary

Macy's is seeking an At Your Service Center Colleague to help deliver a seamless, personalized shopping experience. You will support BOPS, returns, order pickups, and related tasks while upholding Macy's service standards.

This role requires multitasking, problem-solving, and a customer-first mindset in a fast-paced environment with shifts including nights, weekends and holidays. You will help keep the store space welcoming and organized for every customer.

Qualifications

• Flexible availability for days, evenings, weekends and holidays.
• Strong customer-first mindset and problem-solving ability.
• Clear communication with customers, co-workers and supervisors.
• Ability to learn policies and safety rules in English.
• Comfort with handling multiple tasks and sales goals.

Responsibilities

• Support Buy Online Pickup In Store (BOPS) and merchandise returns.
• Assist customers with transactions and using systems needed to complete purchases.
• Keep pickup and return areas clean and organized for a friction-free experience.
• Promote loyalty benefits and help customers understand programs.
• Contribute to a collaborative, honest and caring team environment.

Skills

Flexible availability

Customer service

Effective communication

Multitasking

Team collaboration

Tech savvy

Tools

Cash register

Handheld device

POS systems

Job description

Macy's is seeking an At Your Service Center Colleague to help deliver a seamless, personalized shopping experience. You will support BOPS, returns, order pickups, and related tasks while upholding Macy's service standards.

This role requires multitasking, problem-solving, and a customer-first mindset in a fast-paced environment with shifts including nights, weekends and holidays. You will help keep the store space welcoming and organized for every customer.