Seasonal Retail Team Member - Customer Service & Stock

Michaels; Glendale (CA); On-site; USD 24,000 - 28,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Job summary

Michaels in Glendale, CA is looking for friendly team members to assist customers and ensure a fast, courteous checkout experience. You will unload trucks, stock shelves, and maintain store readiness to deliver our brand promises.

You will also help customers enroll in Rewards and Private Label Credit Cards, participate in POS activities, and support omnichannel processes such as BOPIS and SFS, while upholding safety and shrink programs in a climate-controlled retail environment.

Qualifications

• Retail and/or customer service experience preferred.
• Public retail store setting; ability to move throughout the store and stand for long periods.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Complete merchandise recovery and maintenance including go back/return
• Perform Store In Stock Optimization (SISO) and AD set duties
• Support shrink and safety programs
• Adhere to SOPs and Company policies; interact respectfully with customers and team members
• Cross trained in Custom Framing selling and production

Skills

Retail experience

Customer service

Job description

Michaels in Glendale, CA is looking for friendly team members to assist customers and ensure a fast, courteous checkout experience. You will unload trucks, stock shelves, and maintain store readiness to deliver our brand promises.

You will also help customers enroll in Rewards and Private Label Credit Cards, participate in POS activities, and support omnichannel processes such as BOPIS and SFS, while upholding safety and shrink programs in a climate-controlled retail environment.